Call us: (800) AAA-HELP or (800) 222-4357 anywhere in the USA or Canada for immediate assistance. When calling, your location may be obtained to route your call to the nearest AAA Roadside Assistance Center.

(Remember, you're covered in any car.)

AAA accepts online requests for road service 24-hours a day, so you can be confident your service request will be handled promptly.

You can request roadside assistance online at any time, as well as check the status of your call.

Requesting roadside service online gives you the same service and response as calling.

REQUEST ASSISTANCE
VIEW CALL STATUS

AAA now offers the opportunity to download an emergency road service app on your iPhone or Android phone.

You get the same roadside assistance that you do by calling or going online.

GET APP

Extreme Weather Alert

Due to the record-breaking low temperatures experienced in our region, AAA Western and Central New York has answered over 50,000 calls in the past week. Safety is our number one priority, and we have taken the following steps to increase our staffing in order to provide the best service possible to our members:

  • We’ve mobilized our people and equipment, recruiting as much overtime as is available from our Roadside Assistance Team and Call Center associates.
  • We’ve brought contractors and AAA fleet drivers in from other regions to help out in areas with the highest volume.
  • Cross-trained associates from other departments are helping to answer calls for Roadside Assistance.

With member safety as our top priority, all service requests are prioritized in this manner.

  • Priority Road Service:
    Member is in an unsafe location or situation. This includes being stranded outside in the frigid cold temperatures, with no place to stay warm.
  • Regular Road Service:
    Member is not at home, but inside in a safe location: store, restaurant, work or another safe and warm location.
  • Regular Home Service:
    Member is safe in a home - whether his/her own home, or that of a friend or family member.

If you are in an emergency situation, please call 911.

AAA in the News

WIVB: Insurance Companies and AAA Kept Busy By Frigid Temps
WBFO: Extreme Cold Triples “Triple A” Calls for Help

Current Wait Times

Updated Thursday March 5, 2015 at 9:00 am

Every effort will be made to help members that are in dangerous situations or who are away from home first. Members that are at home may experience additional delays in service

BUFFALO

  • Metropolitan: Up to *12 hours
  • Rural: Up to 2 hours

*Towing service in Buffalo is running within 12 hours. All other services are running within 4 hours.

ROCHESTER

  • Metropolitan: Up to 90 minutes
  • Rural: Up to 90 minutes

SYRACUSE

  • Metropolitan: Up to 1 hour
  • Rural: Up to 1 hour

FAQs

Can I check the status of an existing emergency Roadside Assistance call?

Yes, you may check the status of your call by visiting your Roadside Assistance queue on AAA.com. You may be asked to login.

How do I get Emergency Road Service if my car is disabled?

If you need emergency road service in the US or Canada, call (800) 222-4357, or you can request service online.

When the tow truck arrives they may request to see your AAA card. If you don't have it with you, call us anyway—we will verify that you are a Member.

Will my RV or motorcycle be covered by AAA?

For vehicles with more or fewer than four wheels (larger motorhomes, campers, travel trailers, and motorcycles), AAA offers an additional membership rider for Plus or Premier memberships to cover recreational vehicles and motorcycles.
Compare membership levels

How do I apply for a reimbursement of my out-of-pocket towing expenses?

You should submit your towing or road service receipts, a brief description of the incident, your mailing address, and your membership number to the following address:

AAA Western & Central New York
c/o Towing Reimbursement
100 International Drive
Buffalo, NY 14221

Reimbursement is not guaranteed and may be limited.

What is Battery Service? I thought jump-starts were already one of my AAA member benefits.

AAA has always provided jump-starts as a part of Roadside Assistance. With our new Battery Service, AAA Battery Service van is dispatched right away whenever a AAA member calls for assistance in selected areas and the problem is believed to be battery related. Upon arrival, a trained AAA technician, equipped with a unique diagnostic tool called the Auto Tester, will check your battery. If the battery needs to be replaced, the technician CAN SELL AND INSTALL one on the spot.