Call us: (800) AAA-HELP or (800) 222-4357 anywhere in the USA or Canada for immediate assistance. When calling, your location may be obtained to route your call to the nearest AAA Roadside Assistance Center.
(Remember, you're covered in any car.)
AAA accepts online requests for road service 24-hours a day, so you can be confident your service request will be handled promptly.
You can request roadside assistance online at any time, as well as check the status of your call.
Requesting roadside service online gives you the same service and response as calling.REQUEST ASSISTANCE
VIEW CALL STATUS
AAA now offers the opportunity to download an emergency road service app on your iPhone or Android phone.
You get the same roadside assistance that you do by calling or going online.GET APP
Extreme Weather Alert
Due to the record-breaking low temperatures experienced in our region, AAA Western and Central New York has answered over 50,000 calls in the past week. Safety is our number one priority, and we have taken the following steps to increase our staffing in order to provide the best service possible to our members:
- We’ve mobilized our people and equipment, recruiting as much overtime as is available from our Roadside Assistance Team and Call Center associates.
- We’ve brought contractors and AAA fleet drivers in from other regions to help out in areas with the highest volume.
- Cross-trained associates from other departments are helping to answer calls for Roadside Assistance.
With member safety as our top priority, all service requests are prioritized in this manner.
- Priority Road Service:
Member is in an unsafe location or situation. This includes being stranded outside in the frigid cold temperatures, with no place to stay warm.
- Regular Road Service:
Member is not at home, but inside in a safe location: store, restaurant, work or another safe and warm location.
- Regular Home Service:
Member is safe in a home - whether his/her own home, or that of a friend or family member.
If you are in an emergency situation, please call 911.
AAA in the News
Current Wait Times
Updated Thursday March 5, 2015 at 9:00 am
Every effort will be made to help members that are in dangerous situations or who are away from home first. Members that are at home may experience additional delays in service
- Metropolitan: Up to *12 hours
- Rural: Up to 2 hours
*Towing service in Buffalo is running within 12 hours. All other services are running within 4 hours.
- Metropolitan: Up to 90 minutes
- Rural: Up to 90 minutes
- Metropolitan: Up to 1 hour
- Rural: Up to 1 hour