Call us: (800) AAA-HELP or (800) 222-4357 anywhere in the USA or Canada for immediate assistance.

(Remember, you're covered in any car.)

AAA accepts online requests for road service 24-hours a day, so you can be confident your service request will be handled promptly.

You can request roadside assistance online at any time, as well as check the status of your call.

Requesting roadside service online gives you the same service and response as calling.

REQUEST ASSISTANCE
VIEW CALL STATUS

AAA now offers the opportunity to download an emergency road service app on your iPhone or Android phone.

You get the same roadside assistance that you do by calling or going online.

GET APP

FAQs

Can I check the status of an existing emergency Roadside Assistance call?

Yes, you may check the status of your call by visiting your Roadside Assistance queue on AAA.com. You may be asked to login.

How do I get Emergency Road Service if my car is disabled?

If you need emergency road service in the US or Canada, call (800) 222-4357, or you can request service online.

When the tow truck arrives they may request to see your AAA card. If you don't have it with you, call us anyway—we will verify that you are a Member.

How do I apply for a reimbursement of my out-of-pocket towing expenses?

You should submit your towing or road service receipts, a brief description of the incident, your mailing address, and your membership number to the following address:

AAA Western & Central New York
c/o Towing Reimbursement
100 International Drive
Buffalo, NY 14221

Reimbursement is not guaranteed and may be limited.

What is Battery Service? I thought jump-starts were already one of my AAA member benefits.

AAA has always provided jump-starts as a part of Roadside Assistance. With our new Battery Service, AAA Battery Service van is dispatched right away whenever a AAA member calls for assistance in selected areas and the problem is believed to be battery related. Upon arrival, a trained AAA technician, equipped with a unique diagnostic tool called the Auto Tester, will check your battery. If the battery needs to be replaced, the technician CAN SELL AND INSTALL one on the spot.
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