ESG at AAA Western and Central New York

Environmental Social Governance 

Our Commitment to ESG

A message from our President and CEO, Tony Spada

"As a purpose-driven organization, we exist simply to serve our members, employees, and communities. We aim to earn and keep the trust of those we serve by operating as a responsible corporate citizen each and every day." 

Tony Spada profile picture.
AAA Western and Central New York at a Glance
  • Headquartered in Buffalo, NY

  • Over 600 Employees

  • Over 860,000 Members

  • 8 Branches Across NY

The AAA Way Core Values


We renewed our commitment to our guiding principles in 2023 when we refreshed our set of core value statements. These core values guide our actions as we advance our ESG efforts, and our employees help drive our culture of sustainability, belonging, and integrity. 

  • Be a Good Neighbor

    Be a Good Neighbor

    Cultivate compassion, inclusivity, and appreciation while fostering well-being and recognizing contributions.
  • Change the Game

    Change the Game

    Embrace technology, challenge conventions, stay innovative, and harness the transformative power of ideas.
  • Do the Right Thing

    Do the Right Thing

    Exemplify reliability, collaboration, initiative, and exceeding expectations for collective success.
  • Strive for Greatness

    Strive for Greatness

    Pursue expertise, exceptional member experiences, ambitious goals, and constant personal and professional growth.


We are committed to working to mitigate our impact on the environment by focusing on the following:

  • Supporting our employee Green Team Initiative
  • Managing energy and water usage at our facilities
  • Reducing overall paper consumption and enhancing our recycling programs
  • Promoting employee involvement in environment-focused community intiatives 
ESG Environmental.


AAA is committed to continual growth and change and building an environment that celebrates diversity, and promotes belonging, it's how we become a better company for our members and associates. Our employee led Beacon Group focuses on driving key diversity, equity and belonging iniatives to build a stronger workplace community for our associates. 
ESG Social.


Our more than 120-year legacy is grounded in providing peace of mind with the highest quality of service for our members. We act as stewards of this legacy every day and are unwavering in the protection of our reputation. This means conducting business ethically, protecting member and employee information, and acting with integrity in everything we do. 

ESG Governance.
Board of Directors

AAA Western and Central New York is governed by a board of directors, comprised of an experienced and dedicated group of executives representing the three regions of our territory.
  • Laura Saxby Lynch

    Laura Saxby Lynch

    2023 Chair
    Term: 2011-2024
    Rochester Region
  • Louis P. DiPalma

    Louis P. DiPalma

    Past Presiding Officer
    Term: 2003-2024 
    Western Region
  • Gary M. Crosby

    Gary M. Crosby

    2023 Vice Chair/ Treasurer
    Term: 2018-2025
    Western Region
  • John B. Johnson

    John B. Johnson

    2023 Secretary
    Term: 2019-2024
    Central Region
  • Martin K. Birmingham

    Martin K. Birmingham

    Term: 2005-2023
    Rochester Region
  • Donald K. Boswell

    Donald K. Boswell

    Term: 2004-2025 
    Western Region
  • Kimberly Boynton

    Kimberly Boynton

    Term: 2005-2023
    Central Region
  • Dottie Gallagher

    Dottie Gallagher

    Term: 2018-2023 
    Western Region
  • Jett Mehta

    Jett Mehta

    Term: 2020-2025
    Rochester Region
  • Suzanne Nasipak-Chapman

    Suzanne Nasipak-Chapman

    Term: 2021-2023
    Rochester Region
  • Robert Ruocco

    Robert Ruocco

    Term: 2019-2024
    Western Region
  • Tony Spada

    Tony Spada

    President and CEO
    Western Region
Roadside Assistance Truck