Cancel or Check the Status of Your Roadside Service Call

How to Check the Status or Cancel Your AAA Roadside Service Call

You can look up the status of your road service call as well as cancel your road service call the following ways:

 

The AAA Mobile App

  1. Once logged into the AAA Mobile App, open the 'Request Roadside Assistance' link shown on the top of the app's main home screen
  2. Using your logged in membership, the app will automatically look for an open road service call and present the estimated time of arrival and/or status to you
    app roadside assistance home screen
  3. Click the Cancel link in the upper-right side of the screen to cancel the request
  4. Trouble downloading the AAA Mobile App or Logging into the Mobile App? Visit the Steps to Download or the Troubleshooting help pages.
  5. Please note the AAA Mobile App cannot place road service calls if all four free service calls have been used for your membership year. The only option at this time is to call so that any applicable surcharges for service can be explained over the phone.

 

Digital Roadside Request online at AAA.com/service

  1. Visit AAA's Digital Roadside Request online at AAA.com
  2. Log into your Membership with either your name and membership zip code, OR, membership number and zip code
  3. Once your membership is verified, the system automatically looks for an open road service call and present the estimated time of arrival and/or status to you
    web road service call screen
  4. Click the Cancel Request link in the upper-right side of the screen to cancel the request
  5. Trouble verifying your membership on the Digital Roadside Request page? If you encounter an error message saying invalid membership
  6. Please note AAA.com cannot place road service calls if all four free service calls have been used for your membership year. The only option at this time is to call so that any applicable surcharges for service can be explained over the phone.

 

Call 1-800-222-4357

 

 

Roadside Assistance Online
USE THE MOBILE APP
CALL NOW

AAA Western and Central New York

 

Contact Us for Help

Complete this form and an AAA representative will reply back within 2 business days.

For time-sensitive concerns that require assistance immediately please call us 24/7 at (800) 836-2582.

Include email if you are seeking My Account login help
Input number in ###-###-#### format.
620084
If your membership number does not start with 620084, your membership is administered by a different AAA Club. Instead of this form please visit AAA.com/stop to re-route to your local club site.
Retrieve this through your T-Mobile account. Required to apply to your AAA membership. AAA does not have access to T-Mobile account information.