ESG | AAA Western and Central New York

ESG at AAA Western and Central New York

Environmental Social Governance

Our Commitment to ESG

A message from our President and CEO, Marke Dickinson

"Our commitment to ESG isn't just a corporate initiative—it's the driving force behind our daily operations and long-term vision. By integrating these practices into every aspect of our business, we aim to create lasting value for our members, empower our employees, and contribute positively to our communities."

AAA Western and Central New York at a Glance

Headquartered in Buffalo, NY

Over 600 Employees

Over 860,000 Members

8 Branches Across NY

The AAA Way Core Values

We renewed our commitment to our guiding principles in 2023 when we refreshed our set of core value statements. These core values guide our actions as we advance our ESG efforts, and our employees help drive our culture of sustainability, belonging, and integrity.

Be a Good Neighbor

Cultivate compassion, inclusivity, and appreciation while fostering well-being and recognizing contributions.

Change the Game

Embrace technology, challenge conventions, stay innovative, and harness the transformative power of ideas.

Do the Right Thing

Exemplify reliability, collaboration, initiative, and exceeding expectations for collective success.

Strive for Greatness

Pursue expertise, exceptional member experiences, ambitious goals, and constant personal and professional growth.

Governance

We've been around for over 120 years, and that's no accident. Our secret? We've always put our members first, providing top-notch service and peace of mind. It's a legacy we take seriously. Here's what that means in practice:

We play by the rules. Always. Ethical business is the foundation of our members’ trust in us. We don’t take that for granted.
Your information is safe with us. We guard member and employee data diligently.
Integrity isn't just a poster on our wall. It's the backbone of every decision we make.

Environmental

We're rolling up our sleeves to reduce our environmental footprint. Here's what we're doing:

Our Green Team associates are leading the charge on eco-friendly initiatives. We're tackling energy use head-on:

We've switched to LED lighting in two locations, cutting electricity use by about 15%.
Recycling is more than just a buzzword for us. In 2024, our Amherst office alone recycled over 33,000 lbs of materials.
We're plugging into the future with our EV charging stations. Since May 2023, we've powered up cars with enough electricity to offset planting 738 trees. • For Earth Day, we didn't just wear green - we collected old batteries, turning them into a donation for ReTree WNY.

Social

At AAA, we believe in creating a workplace where everyone feels they belong. It's not just good for our team - it makes our Club better for our members too. Our Beacon Group pushes us to be more diverse, equitable, and inclusive.

They're helping build a work community where every voice matters.

We're also reaching beyond our office walls:

We encourage our team to volunteer in our communities.
We support local charities because we believe in being good neighbors.
We're always learning, providing resources to help associates understand and appreciate our differences.

We're on a journey to create a workplace and a community we can all be proud of. It's not always easy, but we think it's worth it.

Board of Directors

AAA Western and Central New York is governed by a board of directors, comprised of an experienced and dedicated group of executives representing the three regions of our territory.