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Everyone knows that AAA offers 24-hour roadside assistance for your vehicle, but now AAA covers your bicycle, too!
AAA Bicycle Service is free and available to all membership levels! There is no sign-up or enrollment. AAA Members annual 4-call allotment is available for both vehicle and bicycle towing.
If your bicycle breaks down while you’re out for a ride, simply call the road service number on your AAA card (800) 836-2582.
Is the bicycle service available to all members?
Yes, the bicycle service is available to all AAA Western & Central NY members, including Basic, Plus, and Premier (both Primary and Associate). The bicycle service is not available to members of other AAA clubs.
Do I need to enroll to take advantage of the bicycle service?
No, all members are automatically enrolled.
What's the cost?
Bicycle Service is included as a benefit to all AAA Western & Central NY members at no additional charge.
If I’m too tired to continue with my bike ride, will AAA pick me up?
No, the bicycle service does not cover rider fatigue or physical inability to continue with the ride.
How many bicycle service calls am I allowed?
Your annual 4-call allotment can be used for both vehicle and bicycle towing.
Does a bicycle service call count towards my automotive service call allotments?
Yes.
Do I have to show my AAA membership card to obtain service?
Yes. Just like with vehicle roadside assistance, you must show a valid AAA Western & Central NY membership card and another form of identification.
Can I use the AAA mobile app or Passbook app on my iPhone as proof of membership for the bicycle service?
Yes, when receiving bicycle roadside assistance, you can show your AAA Western & Central NY membership card on the AAA mobile app or Passbook app, as long as you have another valid form of identification.
If I’m not a current AAA Western & Central NY member, can I sign up for just the bicycle service?
No. At this time, we do not offer a separate bicycle membership. However, bicycle coverage is included at all membership levels at no additional charge.
If I’m not a current AAA Western & Central NY member and I place a bicycle service call, will I be subject to a same-day service charge?
Yes, to become a AAA Western & Central NY member and receive services that same day, an additional service charge will apply.
What types of bicycles do you cover?
We cover non-motorized bicycles that can be transported on standard bike racks. If you’ve rented a bicycle, as long as it fits on a bike rack, it’s covered, too. Members who wish to have coverage for motorcycles, electric scooters, mopeds, or motorized bicycles can purchase the RV rider with their AAA Plus or Premier membership.
What phone number do I call for bicycle service?
Call (800) 836-2582, the same as you would for automotive roadside assistance.
What’s the procedure for placing a bicycle service call?
When calling for bicycle service, identify yourself by your AAA Western & Central NY membership number and name. Be certain to specify that you need assistance with your bicycle. It’s important so we send a service vehicle equipped with a bike rack to your location.
What if my bike breaks down off-road, like on a bike path, beach, field or wooded area? Can I still get service?
Service will be provided if you can safely move the bicycle to a normally traveled road.
Do I have to be with my bicycle to receive service?
Yes, we will not service unattended bicycles.
What happens if I’m out riding with my young children and my bike breaks down? Will you also transport my children and their bikes?
We’re limited as to how many passengers and bicycles we can safely transport with our service vehicles. If we can’t accommodate all passengers, we can assist you in obtaining alternate transportation at your own expense.
Can I receive transportation farther than the towing mileage of my Basic, Plus and Premier membership?
Yes, however, additional mileage will be charged at the prevailing roadside assistance rates for each region.
Can I combine two bicycle service calls so I can avoid being charged for over mileage?
No.
What happens if I’ve used up all my free service calls and I need bicycle service?
If you’ve used your allotted in one membership year, you can still place a bicycle service call and pay the cash call fee. You will be advised of the approximate cost of the call prior to a driver being dispatched.
If I call for bicycle service but it’s not available, can I get reimbursed for obtaining my own bicycle service?
When bicycle service is not available, members can obtain private bicycle transportation and submit for reimbursement. Members will be reimbursed for covered services at the prevailing commercial rate for the region based on your level of membership.
Will you transport my pet, too?
No, we cannot transport pets in our vehicles, but we can help you arrange for alternate transportation at your own expense.
Are there any times when the Bicycle Service won’t be available?
Under certain conditions, the club reserves the right to delay some services until extreme demand for service has passed, e.g., where we or our contractor deem a road is not safely passable due to unusual or extreme weather causing service delay.
How far can my bicycle be towed?
We’ll take you and your bicycle to the location of your choice according to the towing benefit included with your membership. Any additional mileage is at the member’s expense and due at the time of service.
Can I use the bicycle service to transport my bike from my home to a bicycle repair shop or other destination?
No, the bicycle service is available only when you’re out riding and something goes wrong with your bicycle, leaving it disabled or inoperable.
What types of two-wheeled vehicles are excluded from coverage?
Motorcycles, electric scooters, mopeds, motorized bicycles or motorized vehicles of any kind and any bicycles that don’t fit on standard bike racks are excluded from coverage.
Will you help me unlock my bicycle?
No. Because the ownership of the bicycle cannot be verified, we will not service bicycles secured with a lock for which the member has no key or combination.
Do I have to be with my bicycle to receive service?
Yes, we will not service unattended bicycles.
Do Trip Interruption or Free Rental Car benefits apply to bicycles?
No, bicycles are not eligible for Trip Interruption or Free Rental Car benefits.
