What phone number do I call for bicycle service?
Call (800) 836-2582, the same as you would for automotive roadside assistance.
What’s the procedure for placing a bicycle service call?
When calling for bicycle service, identify yourself by your AAA Western & Central NY membership number and name. Be certain to specify that you need assistance with your bicycle. It’s important so we send a service vehicle equipped with a bike rack to your location.
What if my bike breaks down off-road, like on a bike path, beach, field or wooded area? Can I still get service?
Service will be provided if you can safely move the bicycle to a normally traveled road.
Do I have to be with my bicycle to receive service?
Yes, we will not service unattended bicycles.
What happens if I’m out riding with my young children and my bike breaks down? Will you also transport my children and their bikes?
We’re limited as to how many passengers and bicycles we can safely transport with our service vehicles. If we can’t accommodate all passengers, we can assist you in obtaining alternate transportation at your own expense.
Can I receive transportation farther than the towing mileage of my Basic, Plus and Premier membership?
Yes, however, additional mileage will be charged at the prevailing roadside assistance rates for each region.
Can I combine two bicycle service calls so I can avoid being charged for over mileage?
What happens if I’ve used up all my free service calls and I need bicycle service?
If you’ve used your allotted in one membership year, you can still place a bicycle service call and pay the cash call fee. You will be advised of the approximate cost of the call prior to a driver being dispatched.
If I call for bicycle service but it’s not available, can I get reimbursed for obtaining my own bicycle service?
When bicycle service is not available, members can obtain private bicycle transportation and submit for reimbursement. Members will be reimbursed for covered services at the prevailing commercial rate for the region based on your level of membership.
Will you transport my pet, too?
No, we cannot transport pets in our vehicles, but we can help you arrange for alternate transportation at your own expense.
Are there any times when the Bicycle Service won’t be available?
Under certain conditions, the club reserves the right to delay some services until extreme demand for service has passed, e.g., where we or our contractor deem a road is not safely passable due to unusual or extreme weather causing service delay.
How far can my bicycle be towed?
We’ll take you and your bicycle to the location of your choice according to the towing benefit included with your membership. Any additional mileage is at the member’s expense and due at the time of service.