Towing Reimbursement / Alternate Service

If you obtain roadside assistance where AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership. Full reimbursement for covered services will be provided for police ordered tows and where AAA access is legally restricted. Storage fees will not be reimbursed. If AAA service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service.

For reimbursement consideration, within sixty days of service, complete the Reimbursement Form and send it, along with receipt to:

ERS Reimbursements

100 International Drive

Williamsville, NY 14221

 

NOTE: You must submit the original receipt within sixty days of service for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing roadside assistance. 

 

Contact Us for Help

Complete this form and an AAA representative will reply back within 2 business days.

For time-sensitive concerns that require assistance immediately please call us 24/7 at (800) 836-2582.

 

620084

If your membership number does not start with 620084, or your need is administered by a different AAA Club, instead of this form please visit AAA.com/stop to be re-routed to that club site.