AAA's Travel Commitment

To help travelers make informed decisions and provide the confidence they desire to return to travel, AAA Western and Central New York has established 5 KEY PRINCIPLES to deliver Service Excellence to our members and customers.

1. TRUST: You can trust AAA. Since its founding in 1900, AAA has been a leading advocate for the safety and security of all travelers.
2. HEALTH & SAFETY: Health, Safety, Security & Peace of Mind are our top priority. Working with our travel partners to adhere to all current safety and health protocols for protecting travelers while in their care.
3. KNOWLEDGE: Our experienced agents are continually informed and updated on safety information, protocols and travel tips for navigating travel's new landscape as well as offering expert advice on PROTECTING your travel investment with the appropriate travel insurance plan.
4. CONVENIENCE: AAA is here for you BEFORE, DURING and AFTER your travel experience with multiple locations of our Travel and Insurance Centers, a fully staffed Travel Center, Video Travel Planning from the comfort of your own home, and AAA.com.
5. FLEXIBILITY: We hold our preferred travel partners accountable to provide flexibility with their policies as well as providing best in class resolution for travelers affected by external circumstances.