AAA Western and Central New York is pleased to announce that James Malelis is being recognized as AAA WNY Driver of the Year. The award is based on driver accomplishments from the 2019 calendar year. 

Also known as the Marty Taylor Recognition Award, in honor of a AAA driver who was killed in the line of duty by a driver who failed to Slow Down, Move Over, the award is presented annually to a AAA technician in each of two fleet operations – Western New York and Central New York. The associates must exhibit outstanding customer service skills, an impeccable safety record, and a commitment to teamwork. 

James began his career with CNY Fleet Operations in March of 2010. He serves as a Fleet Roadside Technician 1, demonstrating exceptional knowledge and technical skills to enable total member satisfaction daily. His positive attitude is infectious, continually receiving accolades from members and teammates and his commitment to safety is without compromise. 

A true team player, James also serves as a mentor driver critical in training new technicians. His efforts extend well beyond roadside operations - James is a key player in process improvement, continually sought after to test new products, tools and procedures.

James, who resides in Clay, responded to 2,014 calls in 2019 with zero member complaints, zero damage claims and zero safety violations. Those are just a few of his professional accomplishments!

Normally, the award is presented with much fanfare at a luncheon, but it was delayed this year due to the pandemic. James, and Eric Rogers, the WNY recipient, were presented the awards in a surprise virtual event where they were recognized by Debbie Taylor, the spouse of award’s namesake. Marty’s legacy lives on in AAA Western and Central New York’s commitment to operational excellence and the “Slow Down, Move Over” campaign.