Your AAA Membership Coverage
Your membership doesn’t just cover one car. Your membership covers you, in any eligible vehicle you are driving or a passenger, if
that vehicle becomes disabled.
You should carry your card with you at all times. The first person in a household who joins the Club is referred to as the Primary Member. Other members in your household are not eligible to use your card, but they can be added to your membership at a discounted Associate Member rate. A separate membership card will be issued for each person. Associate Members must carry the same coverage, either AAA Basic, AAA Plus, AAA Premier, as the Primary Member. Optional RV benefits also cover every member on the membership.
Adding Extended Benefits
Members may upgrade to AAA Plus or AAA Premier at a pro-rated amount based on the membership’s expiry. Please see the comparison chart in Your Guide To AAA Services booklet to compare memberships.
Scope of Service
When your vehicle cannot be made operable upon providing the services listed in Your Guide To AAA Services booklet, we will assist you in finding the nearest open place of repair. If a repair facility cannot be located, we will assist you in locating lodging or alternative transportation, at your expense.
Under your membership, Emergency Roadside Assistance will be provided without charge from the nearest available AAA contract facility. Your service call will include AAA’s operator/truck traveling to the disabled vehicle, where the service operator will attempt to make your vehicle operable.
A Service Fee, in addition to standard membership dues, will be assessed for New or Past Due members in need of roadside assistance at the time of enrollment.
Charges for service that exceed the benefits listed will be at prevailing hourly or mileage rate of the region where service is provided. Payment is due at the time of service by cash, check or credit card.
Extended service – AAA Plus, AAA Premier and AAA RV services – begins 7 days after enrollment or upgrade.
Roadside Assistance is provided by AAA owned fleets as well as a nationwide network of independent contractors. We welcome comments concerning your experience and will work with you to resolve any concerns. Call us 24/7 at 1-800-AAA-HELP.
Service applies to all properly licensed four-wheeled motor vehicles of the passenger, pleasure or recreational type (vans, campers and motor homes) regardless of license plate designation--if those services can be safely delivered.
Dual-wheeled campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual-wheeled unloaded pickup trucks are eligible for all services. Dual-wheeled vans, utility, boat and snowmobile trailers are not eligible for service. Rented passenger vehicles and commercial vehicles are eligible for service, with the exception of taxi cabs and limousines.
AAA Plus/RV® and AAA Premier/RV® members receive extended vehicle coverage for all services to include motorcycles, motor homes, pickup trucks with campers, and 5th wheel travel trailers.
Optional RV Coverage
The AAA RV Rider is an optional benefit that can be added, for a fee, to AAA Plus or AAA Premier. The RV Rider extends present ERS benefits to recreational vehicles for all services to include motorcycles, all motor homes, pickup trucks with campers, travel trailers and 5th wheel travel trailers.
AAA RV benefits are effective 7 days after enrollment or upgrade to the extended service. RV calls are taken from the 4 calls allotted to AAA Plus or AAA Premier Membership. RV coverage applies to all members on the account that carries the RV Rider. Service will not be rendered to breakdowns occurring prior to enrollment in the AAA RV Rider.
ERS Call Allowance
In an effort to increase the quality of AAA Emergency Roadside Assistance and decrease delays, each member will be entitled to a maximum of four free service calls per year. After the four free calls, there will be a surcharge payable at the time of service. AAA Plus, Plus/RV®, Premier and Premier/RV® benefits cease after the fourth service call.
RV calls are counted against the 4 calls allotted to Plus or Premier membership.
How to Obtain Emergency Roadside Assistance
Emergency Roadside Assistance is available 24 hours per day, 7 days per week by calling 1-800-222-4357 (1-800-AAA-HELP). You may also place your service request or check the status of your service request by visiting AAA.com. For those members who have a hearing impairment and use a TTY device or relay service, please refer to the phone numbers on the back cover of Your Guide To AAA Services booklet. Some cellular phone users may dial *AAA or *AAA1 for a free call (check with your carrier).
Service will be provided to any member driving or riding in an eligible vehicle when it becomes disabled.
When you place your call, please give all information asked for by the operator. Be prepared to give your name, address, membership number, vehicle description, location of vehicle and probable trouble. This information is required for us to properly service you. If you have a physical disability that requires special transportation or needs please let us know at the time of call placement.
When the service provider arrives, you will be requested to present your driver’s license or other photo ID and a valid membership card in order to obtain service.
Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing provision will apply.
Your spare will be installed to replace a at tire. For safety reasons, the rim should be free of rust and the tire inflated and serviceable. Dual wheels are excluded for Basic service. Dual wheel recreational vehicles are covered with the RV Rider, on your existing Plus or Premier membership. If the spare cannot be safely installed, the towing provision will apply.
A battery boost will be provided in an attempt to start your vehicle. All inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.
A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands, octane ratings, or blends, cannot be promised. AAA Basic® Members will be charged the current pump price for the fuel.
AAA Plus, and AAA Premier provide, at no additional cost, a suf cient amount of fuel to enable you to reach the nearest service station.
If your keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost or broken or the service provider cannot gain entrance to your vehicle, locksmith service up to $50 or reimbursement for commercial locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with the towing provision.
AAA Plus and AAA Premier provide added coverage or reimbursement up to $100 in parts and labor for locksmith service if such service is required to unlock your vehicle or make it operable.
AAA Premier provides home lockout reimbursement service, in the event you need to gain entry into your primary residence.
Your vehicle will be extricated/winched when it can be safely reached from a normally traveled or established and maintained thoroughfare. If special equipment, more than one truck or more than one person is required, the associated costs may be at your expense.
AAA Plus and AAA Premier provide coverage to include the delivery of services by a second truck and operator for one hour at the scene.
When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the AAA facility rendering the service or a maximum of five miles in any direction from the point of disablement at no charge. In instances when your vehicle becomes disabled while towing, a light-duty trailer, service will be provided for the trailer (excludes fifth-wheel trailers). You will be required to pay for trailer towing. Flatbed service may require an additional fee if it is requested but not required. Towing is limited to one tow per breakdown. Tows exceeding the allowed mileage will pay a discounted rate for each additional mile, payable at the time of service.
AAA Plus provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice. AAA Premier provides up to 200 miles of towing on one of your four allowable service calls, and up to 100 miles of towing on the three remaining allowable calls.
If your car starts or you remedy your problem before the service provider arrives, please call to cancel your request so service can be expedited for others and to assure the call won’t count as one of your 4 yearly service calls.
When Services Do Not Apply
Emergency Roadside Assistance will not be rendered to any vehicle when towing is requested other than for mechanical breakdown or accidents. Proper vehicle registration and licensing is required to provide service.
Because of our geographic location, calls for service can number well over 3,000 per day on especially severe weather days, with every piece of equipment in use around the clock. In these circumstances, long delays cannot be avoided. We appreciate your patience and assure you that you will receive service as quickly as possible.
If you have followed the procedure outlined to obtain roadside assistance and AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership. Full reimbursement for covered services will be provided for police-ordered tows and where AAA access is legally restricted. Storage fees will not be reimbursed.
If AAA service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service.
You must submit the original receipt within sixty days of service for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing roadside assistance.
Call (800) 836-2582 or visit AAA.com to obtain a reimbursement form. For reimbursement consideration, complete the form and send it, along with receipts to: ERS Reimbursements,100 International Drive, Williamsville, NY 14221.
Stay with Your Vehicle
You should remain at or near your vehicle to receive service. Unattended vehicles cannot be put in running order, since they may be stolen or need additional starting if the engine is turned off. Of course, exceptions will be made in extenuating circumstances.
If you do not feel safe, let our call receiver know. We will notify the proper authorities and expedite your service.
Emergency Repair Payment Acceptance
Your personal check, valid credit or debit card will be accepted by AAA facilities providing emergency road services or repairs for AAA members, up to $250. If a facility cannot accept a credit or debit card for any reason, AAA will process the transaction on your behalf. PIN-only debit cards are not accepted. A valid membership card and identification must be presented at the time of payment. The name on the check must match the member name and be drawn on a US bank.
Hertz Gold Plus Rewards® Membership
Members must enroll at AAA.com/HertzGold. Hertz Gold Plus Rewards Bonus Points will be provided to member’s account up to 4 weeks from the first Gold rental return. Gold profile and reservation must include your AAA/Hertz CDP# 84. Only paid rentals of $25 or more will qualify for this promotion.
Premier Travel Discount
The Premier Travel Discount provides one discount of $25, $50, or $100 per membership year, per household. One discount per trip on tour, cruise, or group packages booked through AAA. Automatic void of benefits upon downgrade. Membership must be at Premier status at time of travel booking. Not valid on purchase of airline tickets. Discount must be redeemed through AAA Western and Central New York and is not available with online bookings. Discount cannot be combined with any other discount program or travel coupons.
Premier Complimentary 1-Day Rental Car
AAA Premier provides a full size rental car for one day per membership year in the event of a breakdown within the WCNY area. Members are required to contact AAA in the event of a roadside service issue to provide service. Rentals taking place outside the WCNY area are reimbursable with receipt and proof of tow. Upon determination that a tow is required, AAA WCNY will contact Enterprise on the member’s behalf for the rental to qualify for this membership benefit.
- Premier Members will be required to protect themselves, Enterprise
and AAA WCNY from liability exposure. Liability will be carried by, and maintained at the member’s expense on their personal auto policy or by purchasing supplemental coverage from Enterprise. The member assumes full financial responsibility for damage or loss to the rental vehicle.
- In the event that the rental term exceeds one day (portion covered by AAA Premier Program) the member will be responsible for the cost of the rental for any time period beyond the first day, including all liability/ collision/comprehensive protection.
- Vehicles under these terms will be available at any Enterprise location in Western or Central New York during regular business hours. After business hours, reservations may be made in order to acquire a vehicle immediately the next business today. Members may upgrade the vehicle at their own expense. AAA is not responsible for Enterprise hours of operation, locations, inventory or service.
- This offer is available to renters/members ages 25 and up with a valid credit card in their name. Those under age 25 are subject to surcharges payable to Enterprise.
- Arrangements can also be made directly with Enterprise for renters who do not possess a credit card in their name.
Premier Used Car History Info
Premier members receive up to two free vehicle history “Car Fax” reports per membership year.
Premier Accident Assist
Premier members receive help contacting family members, locating accommodations/restaurants out of town following an accident or breakdown.
Premier Home Lockout Service
AAA will reimburse the cost of gaining entry to the Premier member’s home, up to $100. Proof of residency required, one covered use of benefit per membership year.
Trip Interruption Protection
In the event an auto trip* is delayed or canceled due to mechanical disablement, a collision causing disablement or theft of your eligible vehicle, AAA Plus and AAA Premier provides reimbursement for food and lodging or a car rental.* At the member’s option, a rental car can be secured to continue the trip or return home or seek temporary lodging and food while waiting for repairs not both.
All coverages cease upon returning home. Coverage for food and lodging ceases when vehicle is repaired. Members must provide dated, itemized receipts and proof of disablement for reimbursement consideration. Miscellaneous expenses, such as telephone charges and car rental insurance options, are not covered. One claim allowed per incident. Delays due to extreme weather conditions are not reimbursable in the absence of specific mechanical failure. Food/Lodging receipts must be for establishments in the same vicinity as the breakdown. Note: AAA Plus and AAA Premier service will not be rendered for pre-existing breakdowns.
*Definition of Auto Trip: Travel beyond 50 miles from permanent and alternate residence with a qualified disablement involving an overnight delay.
*AAA Plus membership provides an allowance of up to $350.
*AAA Premier membership provides an allowance of up to $1500.
To obtain a Trip Interruption Claim form contact AAA Member Services at 1 (800) 836-2582.
Membership Refund Policy
Members will receive a refund if the membership is canceled within thirty days of the renewal date or join date. Entrance fees will not be refunded. If road service, travel, or attraction discounts are used, the cost of service or discount will be deducted from the refund.
Automatic Dues Renewal
Authorize your AAA dues to be charged annually or monthly to your AAA Visa or another credit card (Visa, MasterCard, or Discover) to prevent any lapse in your membership coverage.
The Monthly Payment Plan (MPP) allows eligible members to pay for their annual membership via 12 monthly payments. Members wishing to enroll in MPP must sign up for Automatic Dues Renewal with a valid credit/debit card during the billing period. The members’ credit/ debit card will be automatically charged each month and will include a $1 processing fee for each payment processed. Some restrictions may apply. See AAA.com for more specific information, details and requirements.
AAA Western and Central New York is a not-for-profit organization. With annual membership dues funding member services, it is the responsibility of the organization to periodically review individual member expenses in order to maintain reasonable membership dues for all members.
During review, memberships that have service expenses significantly exceeding generated revenue could be reduced to the Basic level of membership the next membership year. When these members have exceeded the four allowable calls under AAA membership, they will be subject to increased surcharge fees when purchasing additional roadside calls and service fees -in addition to membership dues- when adding associate members onto their accounts.
If payment is late and received within 90 days after the due date, the original expiration date of your membership will not be changed, unless you request otherwise. If requested, the revised membership will commence upon payment and will expire the following year on the last day of the month in which payment was received. In that event, an entrance fee will apply. Your membership tenure will not be affected.
The club offers a $500 reward for civilian information leading to the arrest and conviction of hit-run drivers in cases where personal injury or death is involved. This is one more effort the Club makes to promote safety on streets and highways.
Your club pays a $500 reward for civilian information leading to the arrest and conviction of anyone, anywhere stealing a member’s car. This protection discourages professional thieves from stealing a member’s car.
It is our goal to make your AAA membership invaluable. Certain benefits may vary from Club to Club. Any comments you may have will enable us to continually improve our services.
Please address your comments to: AAA Western and Central NewYork, Member Relations Department, 100 International Drive, Williamsville, NY 14221, or call 1 (800) 836-2582 to speak to a representative.
Code of Conduct
AAA Western and Central New York is a member organization that proudly relies upon the partnership between our members and our associates. As a place of business, we expect both parties to communicate in a professional and courteous manner and cannot accommodate disruptive and unprofessional behavior toward our associates or other members. Utilizing AAA membership in a fraudulent manner will not be tolerated. Management reserves the right to cancel membership in instances of such behavior or suspected fraudulent conduct, without obligation to refund any remaining months of membership to expiry.
Discounts vary based upon eligibility. Discounts are not cumulative. AAA Insurance is offered exclusively by AAA Members Insurance Agency of Western and Central New York Inc. AAA Insurance is underwritten by CSAA Fire & Casualty Insurance Company, Indianapolis, IN and CSAA General Insurance Company, Walnut Creek, CA. Both companies are members of CSAA Insurance Group, a AAA Insurer. © 2015 AAA Western and Central New York. All rights reserved.
AAA Member Rewards Visa® Card
For information about rates, fees, other costs and benefits associated with the use of this credit card, or to apply, see a AAA representative and refer to the disclosures accompanying the application. *Earn 1 point per dollar of new net retail purchase transactions (qualifying purchases less credits, returns and adjustments) charged to the card each billing cycle. Earn 2 points per dollar for purchases made with the card at any eligible gas, grocery or pharmacy retail merchant categories as designated by Bank of America. Earn 3 points per dollar for purchases made with the card through any participating AAA Club when AAA is the merchant of record, or at eligible retail travel merchant categories as designated by Bank of America. Points expire (5) years from the end of the billing cycle during which the points were earned. Additional restrictions apply. Details accompany new account materials.This credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.
©2015 Bank of America Corporation ©2015 AAA