About Us - Map

As Upstate New York’s largest member organization, AAA Western and Central New York provides more than 887,000 members with travel, insurance, financial and automotive-related services.

With over 600 associates across three major metro areas – Buffalo, Rochester and Syracuse – AAA serves its members 24/7/365 with emergency road service. While we are best known for helping our loyal members on the roadside, we also offer travel and insurance services and we advocate for traffic safety through our Foundation for Traffic Safety along with our popular driver training programs.

AAA offers rewarding career opportunities in an accepting workplace with a caring culture built around respect and collaboration. AAA has been named one of the Best Places to Work by Buffalo Business First along with being one of the Healthiest Employers.

Working at AAA means a free AAA membership, fun workplace activities that inspire teamwork and co-workers that support you and your well-being. We often “dress down” to support local charities in the communities we serve.

All positions at AAA include competitive salary and benefits, paid training through AAA’s Learning and Development program, opportunities to grow within the organization, an awesome recognition program and more.  AAA is a well-established, secure, financially healthy employer. 

Best of all, AAA is family friendly and you’ll feel like a member of our family once you join our team!  Here’s what some of our associates have to say about working at AAA:

Julie - Accountant

“I like the flexibility with family and with children. We get rewarded for doing a good job and overall it’s a nice atmosphere to work in.”

Ronald - Customer Sales & Service Specialist

“The coworkers that I work with - they’re all great! Everyone gets along perfect! It doesn’t feel like you’re going to work - that’s the best part about work when you don’t feel like you’re going to work! I’ve been here many years and I recommend AAA as a Best Place To Work!”

Karen - Learning and Development

“AAA is a Best Place To Work because they invite us to be creative and we live our core values – passion and caring is one of my favorite. I work with the most passionate people in the world. AAA appreciates what we do - they value our members and associates on the same level. I’m lucky to be there!”

The Western & Central New York service area includes:

  • The Buffalo, Rochester, and Syracuse metro areas.
  • The following counties: Allegany, Cattaraugus, Cayuga, Chautauqua, Cortland, Erie, Genesee, Jefferson, Lewis, Livingston, Madison, Monroe, Niagara, Oneida, Onondaga, Ontario, Oswego, Schuyler, Seneca, Steuben, St. Lawrence, Tompkins, Wayne, Wyoming, and Yates.


Corporate Headquarters:
 100 International Drive, Buffalo, NY 14221
Members: 876,000+
Associates: 640 (522  full time; 118 part time)

roadside-assistance