Becoming a AAA Member
Can I make changes to my membership after I join?
If I join AAA today and I have car trouble, can I immediately call for Emergency Road Service or is there a waiting period?
How do I give AAA to someone else as a gift?
You can give a AAA gift membership by following this link.
If I'm the Primary Member, will my spouse or children receive the same AAA benefits as I do?
How much does it cost to join AAA?
What is the difference between the Basic, Plus, and Premier memberships?
Will my RV or motorcycle be covered by AAA?
Compare membership levels
What kind of insurance do you offer?
Where can I take advantage of my AAA discounts?
Can I make changes to my membership after I join?
Can I add a family member to my membership?
How often can I call for Roadside Assistance? How many calls do I get per year?
Existing Member Services
Can I add a family member to my membership?
To cancel a membership, please call AAA at (800) 836-2582.
Can I pay my AAA dues at my local AAA branch office?
How do I change my email address?
Where do I submit a question, comment or complaint?
We want to hear from you. Please call us any time at (800) 836-2582 or send us an email.
Frequently used AAA email addresses:firstname.lastname@example.org - Member Services
email@example.com - Travel Services
firstname.lastname@example.org - AAA.com Assistance For a complete listing of AAA contact information, follow this link.
What is the limit for Roadside Assistance calls for my membership?
Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year. (If there are two AAA members in your household, each one would be allowed four calls for a total of eight.)
When a member uses all of their calls, they can still call AAA for service, but will be charged a special "member rate". This rate is often lower than the commercial rates charged by towing companies--so, your AAA membership is working for you even when you have exceeded your annual limit! Please see your membership agreement for complete details.
How do I upgrade my level of coverage?
1. Visit My Account and select the "upgrade" option.
2. Call us at (800) 836-2582
3. Visit a AAA Travel & Insurance Center
Learn more about the different levels of coverage here.
How do I add additional people (Associate Members) to my AAA membership?
You can add an associate to your membership online or by calling (800) 836-2582.
Associate members must reside in the same household as the Primary member, except college students who can be Associates as long as they consider the Primary residence to be their permanent residence.Secondly, all memberships on an account must be of the same type -- BASIC, PLUS or PREMIER. Compare membership types and prices.
How do I remove an Associate from my AAA membership?
How can I make an online payment?
How do I renew my membership online?
How can I replace a lost or stolen membership card?
I have permanently moved to Western or Central New York, how do I transfer my membership from another state or region?
How can I request a new or replacement membership card?
How often can I call for Roadside Assistance? How many calls do I get a year?
How do I change my address?
Click the above link. After you sign in click on "Update my personal information".
Or you can call 800-836-2582 or visit a local branch.
Can my membership be automatically renewed?
For billing problems, please call AAA at (800) 836-2582 or visit your local branch. In order to better serve your needs, please have your credit card statement(s) available when you call or come into our branch.
Can I make changes to my membership after I join?
Can I add a family member to my membership?
How do I find membership benefit information?
How do I re-activate my membership?
Will I be reimbursed if I use another towing company if AAA isn't available?
If I require two different services at the same time (e.g., fuel delivery and tire change), will I be charged for two different Roadside Assistance calls?
What number do I call for help when I'm out of town?
Can I use a debit card to pay for Roadside Assistance beyond my current membership level coverage? (example: extra towing mileage)
Is Emergency Roadside Assistance available during special weather and emergency conditions?
I purchased a AAA Battery. Can I have a AAA Approved Auto Repair (AAR) facility honor the AAA battery warranty, instead of calling for Roadside Assistance?
Does AAA Western and Central New York still offer the benefit for Guarantee and Bail Bond coverage?
TripTiks, Maps & TourBooks
I want to plan a driving trip. How can I do that on your site?
I need a TripTik, can I order one online?
Members can order TripTiks on AAA.com by following this link. Allow about two weeks for processing and mailing.
NOTE: The new online TripTik Travel Planner is an interactive mapping program that lets you design your TripTik right on your computer and print it at home.
*Tell us how you want to travel -- most direct route, no toll roads, etc. Use the comments window to explain information you think we should know.
How do I order maps, TourBooks, Campbooks and other travel guides?
Visit the Maps and Directions home page. From there you can order AAA's maps, TourBooks, CampBooks and other travel materials.Be sure to browse to AAA's new TripTik Travel Planner, which lets you instantly create clear, easy-to-read maps that can be printed right on your printer! The TripTik Travel Planner now includes campgrounds and camping information.
How do I advertise in the AAA TourBook?
Internet TripTik : Trouble shooting & Technical Requirements
To enjoy the new release of AAA TripTik, which uses Vector Graphics technology to deliver top-notch mapping and routing, please upgrade to one of the many brower versions that support this capability.
Discounts, Tickets & Travel Store
Where do I find information on AAA's Prescription Savings Plan?
One AAA Prescription Savings card can be used for all family members in your household, including pets!
Does AAA sell car wash tickets?
Can I purchase discount attraction tickets at AAA?
Does AAA sell discounted Movie Tickets?
Can you provide me with a list of the AAA member store locations?
This page also lists the phone numbers, the hours of operation as well as a cross-streets map.
Which businesses can I get discounts at?
What travel benefits do I receive with my AAA membership?
Walt Disney World - How can AAA help me plan a trip?
Can I purchase travel insurance for a vacation package that was not booked through AAA?
Where can I find the latest information on travel advisories?
What kind of insurance do you offer?
Does AAA offer life insurance for me and my family?
I need to make an insurance claim. What do I need to do?
Hours: Monday - Saturday, 7am - 9pm EST
Phone: (800) 207-3618
Insurance - Home
How do home improvements affect my insurance?
Most homeowners insurance policy premiums are based on the value of the replacement cost of your home. By adding value to your home, you are increasing your replacement value. However, if you do not update your insurance policy, these new additions and upgrades might not be covered by your policy.
Some of the key upgrades to communicate to your agent include:
What is the difference between flood insurance and water backup?
Water back up and flood insurance are two different things covered by two completely different insurance policies.
Water backup is typically covered by your homeowners insurance policy. Some policies offer water backup as an add-on, so you will want to double check your policy to make sure this is covered. Water backup can lead to disease, destruction of your valuables, damage to your house or business, and can even result in electrical malfunctions.
Car Care Plus
Do I have to be a member of AAA to use Car Care Plus?
Can I have a ride home?
Can I use the Maintenance plan on more than one car?
What is the timeframe for the Annual Plan?
What if I don’t use all of my Annual Maintenance Plan services?
Do you automatically fill my tires with Nitrogen?
How often can I have my Battery or Brakes checked?
I am not a AAA member. Can I still purchase the Annual Maintenance Plan?
Can you provide me with a list of the AAA branch office and Car Care Plus locations?
Insurance - Life
Why do I need life insurance coverage?
Life insurance is intended to provide financial security for your loved ones in the event of your passing. Trust AAA to guide you in the process of selecting the right coverage to protect your family.
How much coverage do I need?
AAA Life Insurance helps ensure that your family is protected financially in your absence. The amount of coverage you need can vary. It is important to consider a wide range of factors that may or may not apply to your situation. Here are some examples:
What type of life insurance coverage do I need?
AAA offers a wide range of life insurance products. Each individual situation is different. You should plan to spend some time meeting with one of AAA’s licensed agents to review your needs.
AAA.com Technical Assistance
How do I log out of my online account?
If you are logged in already, please click the "logout" link at the top of any AAA.com page. If you are not logged in, you will need to take no action, the link will read "login".You may also use this link: Logout Now
What investment and/or banking services does AAA provide?
Learn More about AAA Financial Services
Emergency Roadside Assistance & Automotive
Can I check the status of an existing emergency Roadside Assistance call?
How do I get Emergency Road Service if my car is disabled?
When the tow truck arrives they may request to see your AAA card. If you don't have it with you, call us anyway—we will verify that you are a Member.
Will my RV or motorcycle be covered by AAA?
Compare membership levels
How do I apply for a reimbursement of my out-of-pocket towing expenses?
AAA Western & Central New York
c/o Towing Reimbursement
100 International Drive
Buffalo, NY 14221
Reimbursement is not guaranteed and may be limited.
What is Battery Service? I thought jump-starts were already one of my AAA member benefits.
Do I still have to pay NYS the driver assessment fee, if I have taken the Driver Improvement course and reduced the points on my license?
Does AAA send my completion certificate directly to my automobile insurance company?
What happens if I am unable to attend the class that I was registered for?
Do you hold any classes offsite for groups or companies? If so, can we book you to come to our site and hold a class?
Can a husband and wife BOTH take the course and BOTH receive the 10% discount, if they have two vehicles insured on the same policy?
Are AAA's classroom and online Defensive Driving courses approved by the DMV for insurance discounts and point reduction?
I misplaced the completion certificate from my Defensive Driving class. How can I get a copy?
NOCO 10¢ Program
Are there any fees to enroll in or use AAA Pay?
What are the usage limits on my AAA Pay card?
- $75–$100 per transaction (determined by merchant)
- 4 transactions per day
- $150 daily amount
- 10 transactions per week
- $500 weekly amount
My AAA Pay card isn’t working at the pump or in the store. What can I do?
I lost my AAA Pay card. What do I do?
The magnetic stripe on my AAA Pay card is worn and doesn't work. What do I do?
How do I change my AAA Pay card PIN?
Can I have multiple AAA Pay cards using the same checking account?
Why is an email address required to enroll in AAA Pay?
Is my AAA Pay enrollment and banking information secure?
I entered my AAA member number on the login page, but then a different number appears in My Account. Is this correct?
How is my AAA Pay card used for payment?
My bank card works like a credit card and a debit card. Will any fees be charged to use my AAA Pay card?
How will I collect rewards points and earn NOCO gift cards when I use my AAA Pay card?
What is the National Payment Card Association?
Why do you need my driver's license information?
Why use your AAA Pay card rather than a regular debit card?
How are you able to reward me for using my AAA Pay card?
What is an ACH debit transaction?
- Direct deposit of payroll, tax refunds, Social Security, and other government benefits.
- Direct payment of consumer bills such as mortgages, loans, utility bills, and insurance premiums.
- Business-to-business payments.
- Electronic checks.
- E-commerce payments and Federal, state, and local tax payments.
How long does it take for my AAA Pay card to become active?
I saw a small deposit of a few cents in my bank account. What is this?
Where can I use my AAA Membership Card (or my driver's license) as payment?
Find a NOCO Express Near You
If I conduct a AAA Pay transaction and I do not have sufficient funds in my account, what will happen?
Do I get charged by my bank for an ACH transaction when I use my AAA Pay card?
Is the User ID for my AAA Pay account the same as my current bank account PIN number?
How can I make changes to or inquire about my AAA Pay account?
Insurance - Car
When should I add my teen driver onto my policy?
What happens if my teen driver has an accident while learning to drive?
If your child is operating the car of a licensed driver training company (such as AAA), the company’s insurance will handle any damages. If there is a ticket issued for any motor vehicle violations, it will go onto the driver’s (your child’s) motor vehicle report.
If your child is operating a parent’s vehicle, or a family member’s vehicle, the insurance that covers that automobile will handle the claim (i.e. If teen crashes mom’s car, mom’s insurance policy will cover the accident).
Will my insurance costs increase if I add a teen driver onto my policy?
What is No-Fault insurance?
What exactly is Comprehensive Insurance coverage on my auto policy?
Does taking a defensive driving course reduce my car insurance premium?
The six hour point and insurance reduction course provides a discount on your auto insurance. You save 10% on the collision, liability and no-fault portions of your auto insurance policy. Plus, you can also reduce up to four points on your license.
And the course is now offered online as well. AAA has both classroom and online options – so members can choose what is most convenient for them.
Member Connection - Advertise With Us
How do I advertise in Member Connection magazine?
How do I contact the editor of Member Connection magazine?
How can I receive Member Connection magazine?
What type of equipment does AAA have on their modified cars?
Does AAA pick me up for lessons or do I need to meet AAA at an office?
Do I need to take another road test if I need hand controls (or other car modifications)?
Getting Your License
Would it be possible for an instructor to pick up my son or daughter and take them to their road test?
I would like my child's school to partner with AAA to provide Driver Education. Where can I get more information?
Do you hold any offsite classes for groups or companies? If so, can we book you to come to our site and hold a class?
Do your instructors give written evaluations for in-vehicle training?
Vehicle Extended Service Plan
What is the AAA Vehicle Extended Service Plan?
Why should I choose a AAA Vehicle Extended Service Plan over other mechanical breakdown plans?
Why buy it now? My vehicle still has manufacturer warranty coverage.
Does a AAA Vehicle Extended Service Plan cover parts and labor?
Do you offer a payment plan?
Disney Cruise FAQ
What documentation do I need to bring?
Is there children's programming on board?
What is "rotational dining"?
Will we get to see Disney characters on board?
Blue Orbit FAQs
What is Blue Orbit Deals?
Who can use the app?
Is there a charge for the app?
How is this different than Discounts and Rewards where I show my AAA card for a discount?
Can I use my AAA membership card instead?
Where can I find a list of restaurants?
What are the offers?
How are the offers redeemed?
How many times can the offer be redeemed?
Do the offers in the app have cash value?
Can the offer be used in combination with other discounts?
Can parties of multiple members use multiple Blue Orbit Deals discounts at the same time?
What if a merchant refuses to accept the discount listed in Blue Orbit Deals?
What if a merchant goes out of business?
What if I have a suggestion on a new restaurant?
Membership Terms and Conditions
Your AAA Membership Coverage
Your membership doesn’t just cover one car. Your membership covers you, in any eligible vehicle you are driving or a passenger, if that vehicle becomes disabled.
You should carry your card with you at all times. The first person in a household who joins the Club is referred to as the Primary Member. Other members in your household are not eligible to use your card, but they can be added to your membership at a discounted Associate Member rate. A separate membership card will be issued for each person. Associate Members must carry the same coverage, either AAA Basic, AAA Plus, AAA Premier, as the Primary Member. Optional RV benefits also cover every member on the membership.
Adding Extended Benefits
Members may upgrade to AAA Plus or AAA Premier at a pro-rated amount based on the membership’s expiry. Please see the comparison chart in Your Guide To AAA Services booklet to compare memberships.
Scope of Service
When your vehicle cannot be made operable upon providing the services listed in Your Guide To AAA Services booklet, we will assist you in finding the nearest open place of repair. If a repair facility cannot be located, we will assist you in locating lodging or alternative transportation, at your expense.
Under your membership, Emergency Roadside Assistance will be provided without charge from the nearest available AAA contract facility. Your service call will include AAA’s operator/truck traveling to the disabled vehicle, where the service operator will attempt to make your vehicle operable.
A Service Fee, in addition to standard membership dues, will be assessed for New or Past Due members in need of roadside assistance at the time of enrollment. Charges for service that exceed the benefits listed will be at prevailing hourly or mileage rate of the region where service is provided. Payment is due at the time of service by cash, check or credit card.
Extended service – AAA Plus, AAA Premier and AAA RV services – begins 7 days after enrollment or upgrade. Roadside Assistance is provided by AAA owned fleets as well as a nationwide network of independent contractors. We welcome comments concerning your experience and will work with you to resolve any concerns. Call us 24/7 at 1-800-AAA-HELP.
Service applies to all properly licensed four-wheeled motor vehicles of the passenger, pleasure or recreational type (vans, campers and motor homes) regardless of license plate designation--if those services can be safely delivered.
Dual-wheeled campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual-wheeled unloaded pickup trucks are eligible for all services. Dual-wheeled vans, utility, boat and snowmobile trailers are not eligible for service. Rented passenger vehicles and commercial vehicles are eligible for service, with the exception of taxi cabs and limousines.
AAA Plus/RV® and AAA Premier/RV® members receive extended vehicle coverage for all services to include motorcycles, motor homes, pickup trucks with campers, and 5th wheel travel trailers.
Optional RV Coverage
The AAA RV Rider is an optional benefit that can be added, for a fee, to AAA Plus or AAA Premier. The RV Rider extends present ERS benefits to recreational vehicles for all services to include motorcycles, all motor homes, pickup trucks with campers, travel trailers and 5th wheel travel trailers.
AAA RV benefits are effective 7 days after enrollment or upgrade to the extended service. RV calls are taken from the 4 calls allotted to AAA Plus or AAA Premier Membership. RV coverage applies to all members on the account that carries the RV Rider. Service will not be rendered to breakdowns occurring prior to enrollment in the AAA RV Rider.
ERS Call Allowance
In an effort to increase the quality of AAA Emergency Roadside Assistance and decrease delays, each member will be entitled to a maximum of four free service calls per year. After the four free calls, there will be a surcharge payable at the time of service. AAA Plus, Plus/RV®, Premier and Premier/RV® benefits cease after the fourth service call.
RV calls are counted against the 4 calls allotted to Plus or Premier membership.
How to Obtain Emergency Roadside Assistance
Emergency Roadside Assistance is available 24 hours per day, 7 days per week by calling 1-800-222-4357 (1-800-AAA-HELP). You may also place your service request or check the status of your service request by visiting AAA.com. For those members who have a hearing impairment and use a TTY device or relay service, please refer to the phone numbers on the back cover of Your Guide To AAA Services booklet. Some cellular phone users may dial *AAA or *AAA1 for a free call (check with your carrier).
Service will be provided to any member driving or riding in an eligible vehicle when it becomes disabled.
When you place your call, please give all information asked for by the operator. Be prepared to give your name, address, membership number, vehicle description, location of vehicle and probable trouble. This information is required for us to properly service you. If you have a physical disability that requires special transportation or needs please let us know at the time of call placement.
When the service provider arrives, you will be requested to present your driver’s license or other photo ID and a valid membership card in order to obtain service.
Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing provision will apply.
Your spare will be installed to replace a at tire. For safety reasons, the rim should be free of rust and the tire inflated and serviceable. Dual wheels are excluded for Basic service. Dual wheel recreational vehicles are covered with the RV Rider, on your existing Plus or Premier membership. If the spare cannot be safely installed, the towing provision will apply.
A battery boost will be provided in an attempt to start your vehicle. All inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.
A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands, octane ratings, or blends, cannot be promised. AAA Basic® Members will be charged the current pump price for the fuel.
AAA Plus, and AAA Premier provide, at no additional cost, a suf cient amount of fuel to enable you to reach the nearest service station.
If your keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost or broken or the service provider cannot gain entrance to your vehicle, locksmith service up to $50 or reimbursement for commercial locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with the towing provision.
AAA Plus and AAA Premier provide added coverage or reimbursement up to $100 in parts and labor for locksmith service if such service is required to unlock your vehicle or make it operable.
AAA Premier provides home lockout reimbursement service, in the event you need to gain entry into your primary residence.
Your vehicle will be extricated/winched when it can be safely reached from a normally traveled or established and maintained thoroughfare. If special equipment, more than one truck or more than one person is required, the associated costs may be at your expense.
AAA Plus and AAA Premier provide coverage to include the delivery of services by a second truck and operator for one hour at the scene.
When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the AAA facility rendering the service or a maximum of five miles in any direction from the point of disablement at no charge. In instances when your vehicle becomes disabled while towing, a light-duty trailer, service will be provided for the trailer (excludes fifth-wheel trailers). You will be required to pay for trailer towing. Flatbed service may require an additional fee if it is requested but not required. Towing is limited to one tow per breakdown. Tows exceeding the allowed mileage will pay a discounted rate for each additional mile, payable at the time of service.
AAA Plus provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice. AAA Premier provides up to 200 miles of towing on one of your four allowable service calls, and up to 100 miles of towing on the three remaining allowable calls.
If your car starts or you remedy your problem before the service provider arrives, please call to cancel your request so service can be expedited for others and to assure the call won’t count as one of your 4 yearly service calls.
When Services Do Not Apply
Emergency Roadside Assistance will not be rendered to any vehicle when towing is requested other than for mechanical breakdown or accidents. Proper vehicle registration and licensing is required to provide service.
Because of our geographic location, calls for service can number well over 3,000 per day on especially severe weather days, with every piece of equipment in use around the clock. In these circumstances, long delays cannot be avoided. We appreciate your patience and assure you that you will receive service as quickly as possible.
If you have followed the procedure outlined to obtain roadside assistance and AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region, based on your level of membership. Full reimbursement for covered services will be provided for police-ordered tows and where AAA access is legally restricted. Storage fees will not be reimbursed.
If AAA service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service.
You must submit the original receipt within sixty days of service for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing roadside assistance.
Call (800) 836-2582 or visit AAA.com to obtain a reimbursement form. For reimbursement consideration, complete the form and send it, along with receipts to: ERS Reimbursements,100 International Drive, Williamsville, NY 14221.
Stay with Your Vehicle
You should remain at or near your vehicle to receive service. Unattended vehicles cannot be put in running order, since they may be stolen or need additional starting if the engine is turned off. Of course, exceptions will be made in extenuating circumstances.
Emergency Repair Payment Acceptance
Your personal check, valid credit or debit card will be accepted by AAA facilities providing emergency road services or repairs for AAA members, up to $250. If a facility cannot accept a credit or debit card for any reason, AAA will process the transaction on your behalf. PIN-only debit cards are not accepted. A valid membership card and identification must be presented at the time of payment. The name on the check must match the member name and be drawn on a US bank.
Hertz Gold Plus Rewards® Membership
Members must enroll at AAA.com/HertzGold. Hertz Gold Plus Rewards Bonus Points will be provided to member’s account up to 4 weeks from the first Gold rental return. Gold profile and reservation must include your AAA/Hertz CDP# 84. Only paid rentals of $25 or more will qualify for this promotion.
Premier Travel Discount
The Premier Travel Discount provides one discount of $25, $50, or $100 per membership year, per household. One discount per trip on tour, cruise, or group packages booked through AAA. Automatic void of benefits upon downgrade. Membership must be at Premier status at time of travel booking. Not valid on purchase of airline tickets. Discount must be redeemed through AAA Western and Central New York and is not available with online bookings. Discount cannot be combined with any other discount program or travel coupons.
Premier Complimentary 1-Day Rental Car
AAA Premier provides a full size rental car for one day per membership year in the event of a breakdown within the WCNY area. Members are required to contact AAA in the event of a roadside service issue to provide service. Rentals taking place outside the WCNY area are reimbursable with receipt and proof of tow. Upon determination that a tow is required, AAA WCNY will contact Enterprise on the member’s behalf for the rental to qualify for this membership benefit.
- Premier Members will be required to protect themselves, Enterprise and AAA WCNY from liability exposure. Liability will be carried by, and maintained at the member’s expense on their personal auto policy or by purchasing supplemental coverage from Enterprise. The member assumes full financial responsibility for damage or loss to the rental vehicle.
- In the event that the rental term exceeds one day (portion covered by AAA Premier Program) the member will be responsible for the cost of the rental for any time period beyond the first day, including all liability/ collision/comprehensive protection.
- Vehicles under these terms will be available at any Enterprise location in Western or Central New York during regular business hours. After business hours, reservations may be made in order to acquire a vehicle immediately the next business today. Members may upgrade the vehicle at their own expense. AAA is not responsible for Enterprise hours of operation, locations, inventory or service.
- This offer is available to renters/members ages 25 and up with a valid credit card in their name. Those under age 25 are subject to surcharges payable to Enterprise.
- Arrangements can also be made directly with Enterprise for renters who do not possess a credit card in their name.
Premier Used Car History Info
Premier Accident Assist
Premier members receive help contacting family members, locating accommodations/restaurants out of town following an accident or breakdown.
Premier Home Lockout Service
AAA will reimburse the cost of gaining entry to the Premier member’s home, up to $100. Proof of residency required, one covered use of benefit per membership year.
Trip Interruption Protection
In the event an auto trip* is delayed or canceled due to mechanical disablement, a collision causing disablement or theft of your eligible vehicle, AAA Plus and AAA Premier provides reimbursement for food and lodging or a car rental.* At the member’s option, a rental car can be secured to continue the trip or return home or seek temporary lodging and food while waiting for repairs not both.
All coverages cease upon returning home. Coverage for food and lodging ceases when vehicle is repaired. Members must provide dated, itemized receipts and proof of disablement for reimbursement consideration. Miscellaneous expenses, such as telephone charges and car rental insurance options, are not covered. One claim allowed per incident. Delays due to extreme weather conditions are not reimbursable in the absence of specific mechanical failure. Food/Lodging receipts must be for establishments in the same vicinity as the breakdown. Note: AAA Plus and AAA Premier service will not be rendered for pre-existing breakdowns.
*Definition of Auto Trip: Travel beyond 50 miles from permanent and alternate residence with a qualified disablement involving an overnight delay.
*AAA Plus membership provides an allowance of up to $350.
*AAA Premier membership provides an allowance of up to $1500.
To obtain a Trip Interruption Claim form contact AAA Member Services at 1 (800) 836-2582.
Membership Refund Policy
Automatic Dues Renewal
Authorize your AAA dues to be charged annually or monthly to your AAA Visa or another credit card (Visa, MasterCard, or Discover) to prevent any lapse in your membership coverage.
The Monthly Payment Plan (MPP) allows eligible members to pay for their annual membership via 12 monthly payments. Members wishing to enroll in MPP must sign up for Automatic Dues Renewal with a valid credit/debit card during the billing period. The members’ credit/ debit card will be automatically charged each month and will include a $1 processing fee for each payment processed. Some restrictions may apply. See AAA.com for more specific information, details and requirements.
AAA Western and Central New York is a not-for-profit organization. With annual membership dues funding member services, it is the responsibility of the organization to periodically review individual member expenses in order to maintain reasonable membership dues for all members.
During review, memberships that have service expenses significantly exceeding generated revenue could be reduced to the Basic level of membership the next membership year. When these members have exceeded the four allowable calls under AAA membership, they will be subject to increased surcharge fees when purchasing additional roadside calls and service fees -in addition to membership dues- when adding associate members onto their accounts.
If payment is late and received within 90 days after the due date, the original expiration date of your membership will not be changed, unless you request otherwise. If requested, the revised membership will commence upon payment and will expire the following year on the last day of the month in which payment was received. In that event, an entrance fee will apply. Your membership tenure will not be affected.
Your club pays a $500 reward for civilian information leading to the arrest and conviction of anyone, anywhere stealing a member’s car. This protection discourages professional thieves from stealing a member’s car.
It is our goal to make your AAA membership invaluable. Certain benefits may vary from Club to Club. Any comments you may have will enable us to continually improve our services.
Please address your comments to: AAA Western and Central NewYork, Member Relations Department, 100 International Drive, Williamsville, NY 14221, or call 1 (800) 836-2582 to speak to a representative.
Code of Conduct
AAA Western and Central New York is a member organization that proudly relies upon the partnership between our members and our associates. As a place of business, we expect both parties to communicate in a professional and courteous manner and cannot accommodate disruptive and unprofessional behavior toward our associates or other members. Utilizing AAA membership in a fraudulent manner will not be tolerated. Management reserves the right to cancel membership in instances of such behavior or suspected fraudulent conduct, without obligation to refund any remaining months of membership to expiry.
Discounts vary based upon eligibility. Discounts are not cumulative. AAA Insurance is offered exclusively by AAA Members Insurance Agency of Western and Central New York Inc. AAA Insurance is underwritten by CSAA Fire & Casualty Insurance Company, Indianapolis, IN and CSAA General Insurance Company, Walnut Creek, CA. Both companies are members of CSAA Insurance Group, a AAA Insurer. © 2015 AAA Western and Central New York. All rights reserved.
AAA Member Rewards Visa® Card
For information about rates, fees, other costs and benefits associated with the use of this credit card, or to apply, see a AAA representative and refer to the disclosures accompanying the application.
This credit card program is issued and administered by Bank of America, N.A. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from Visa U.S.A. Inc. ©2017 Bank of America Corporation ©2017 AAA