AAA Greece has a New Home

AAA Greece has a New Home

An artist's rendering of the new AAA Greece branch location.
Now open at 2589 W. Ridge Road!
Laura Wahler

AAA’s Greece office has moved one mile down the road from its current location to 2589 W. Ridge Road.

Located next door to Starbucks, this new state-of-the-art AAA office features extended hours, a multimedia travel-planning experience, and one-on-one insurance consultations in a modern, contemporary setting.

WATCH: See the AAA sign being raised at the new AAA Greece location!

One important change to note is that we are printing and binding TripTiks off-site rather than on demand after the move. TripTiks should be ordered in advance and will be available for pickup at the new Greece office within 4-5 days after ordering. Or, for your convenience, you can have them shipped directly to your home in about 5-7 days. This change does not affect TripTik on-demand services at AAA’s Penfield or Pittsford locations.

Follow us on Facebook to stay up to date on the new AAA Greece location!

AAA on Facebook

Opening day at AAA Greece!

A Note From Your Favorite AAA Tablet
Hi again! I’m glad you found me here. 😊
I hoped you liked my new game at the AAA Greece office. Here are the official sweepstakes rules for our AAA Gift Card giveaway. Thanks for playing and good luck!


PS: Got time for one last joke? When is a car door not a car door?

When its AJAR!

Comments

Submitted by Robert kimball (not verified) on Tue, 05/07/2019 - 09:47

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Without a doubt this new location is the worst possible location you could have placed it in Greece. Traffic is horrendous, access is just as bad. . I will definitely be reviewing my membership with this in mind.

Hi Robert - Thanks for the feedback. It’s important for members to be able to find us, so we want our Travel & Insurance Centers to be highly visible. The new location, at 2589 W. Ridge Road in Greece, is just one mile from our current office, but it is closer to popular shopping and restaurants making it more accessible for many of our members. I’m sorry to hear that it won’t be as convenient for you. I appreciate the input and can assure you that we’ll continue to monitor feedback from our members about the new Greece location.

This new Greece location is terrible to get to and the current ;location was so much better. Why change something that is working so well?

Submitted by kdoyle on Mon, 07/01/2019 - 11:33

In reply to by Anthony Brigandi (not verified)

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Hi Anthony,

 

Sorry to hear your disappointment regarding the new location. We understand that the relocation will impact some of our member's routines, but we hope you'll be open to the many positive features of our new AAA offices in Greece. We do appreciate your feedback. 

Submitted by Hope Johnson (not verified) on Wed, 05/08/2019 - 06:39

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I, for one, do not think I will be appreciative of this move. Where you are now is a fairly easy location to get in and out of but I'm not sure about the new one. The thing I REALLY don't appreciate is ordering Trip Tiks 7-10 days in advance of my trip! We have grown accostomed to coming in, discussing and receiving them 'on demand'! Then, you want to CHARGE for mailing them to us! Of course, the Pittsford/Penfield folks still have the convenience of this. This is NOT a happy, or satisfied, customer!

Submitted by kdoyle on Wed, 05/08/2019 - 16:03

In reply to by Hope Johnson (not verified)

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Hope - Thank you for expressing your concern about the new procedure for obtaining TripTiks at our Greece location.  We realize that the new Greece location will cause a change in the way you obtain AAA services, but we are confident we can still deliver the quality products you enjoy at the current Greece location.  While orders must be made in advance, AAA members can still pickup their TripTiks for free at our new Greece location. Of course, members looking for a more convenient option may prefer to pay a small shipping fee to have it shipped directly to their doorstep.

Submitted by Michelle (not verified) on Wed, 05/08/2019 - 19:06

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I do not have a problem with the new location, in fact it is closer to my house. What I do have a problem with is having to order my triptiks 7 to 10 days in advance. I very often change my travel plans at the last minute which is why I wait until a day or two before my trips to come in and get my maps. One major contributing factor to that is when I travel to Florida in the winter. The weather dictates whether I go down the east or the west side of the state. Certainly the weather can change drastically in 7 to 10 days making my triptix invalid with no time for me to get another one unless I drive all the way out to Penfield or Pittsford. Why can't you just bring the printer you used at the former location to the new one? Doesn't make sense to me that Pittsford in Penfield can still get on-demand triptiks. I'm not at all happy about this.

Thanks for your feedback about the procedure for ordering TripTiks at our new Greece location. You’re right, our Western New York winters can certainly make travel plans unpredictable. If you’re not sure which route you’ll be taking, you can always request both routes so you can be prepared no matter what Mother Nature may bring.

Submitted by Mike Moguel (not verified) on Mon, 05/13/2019 - 20:11

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Will the new location have an electric car charging station? If not, why not?

What a great idea! Unfortunately, that decision is made by the property management. The closest charging stations to the new Greece location are at Vision Nissan Greece at 4000 W. Ridge Road and Fairfield Inn & Suites at 400 Paddy Creek Circle. Thanks for your feedback!

Submitted by abrigand52@gmail.com (not verified) on Tue, 06/11/2019 - 11:11

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I was very pleased with the location. What you are planning is a waste to my membership dues. I was perfectly happy with the current greece location. it fit all of my needs. The travel trip tik 7 - 10 days is not customer oriented and is a bad idea. Please ask for feedback from customers before you make a move like this. Unfortualeely too late now.

Submitted by kdoyle on Wed, 06/12/2019 - 13:41

In reply to by abrigand52@gmail.com (not verified)

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Thanks for your feedback.  Please be assured that we continually evaluate our Travel & Insurance Center locations and the services they provide. We’ll make sure to document your concerns.

Submitted by Jimmy Bernacet (not verified) on Tue, 06/11/2019 - 11:54

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Sorry to hear that your local members had little to no input in the relocation process it seems that its hurting the AAA image.

Submitted by kdoyle on Wed, 06/12/2019 - 13:52

In reply to by Jimmy Bernacet (not verified)

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Thanks for your feedback, Jimmy. We appreciate you taking the time to share your concern and we’ll make sure to share your concerns about the relocation of our Greece office with our management teams.

Submitted by K (not verified) on Tue, 06/11/2019 - 22:38

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Shame that you can no longer get on demand travel trip tik. Why does Greece lose out.? Guess we don't matter anymore. As for the location it will be harder with all the traffic.

Submitted by kdoyle on Wed, 06/12/2019 - 13:53

In reply to by K (not verified)

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Hi K-  I’m sorry to hear you’re disappointed with new procedure for obtaining a Trip Tik at our new Greece location.  I appreciate you taking the time let us know about it, as well as your feedback about the traffic at the new location.   We’ll document both of your concerns.

Submitted by SallyC (not verified) on Thu, 06/13/2019 - 15:03

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Though the new office is much closer to my home, getting there is MUCH more difficult given the traffic volume on 104 and the median. I visited the current location several days ago and discovered there are no longer insurance agents available to meet with EXISTING customers. The downsizing of staff is obvious upon entry. During nearly a 2 hour visit that ended WITHOUT resolving my questions or obtaining a new insurance quote, I noted only three other people seeking services! I've written a letter directly to David Hodge regarding the obstacles AAA members now face in Greece. I'm getting insurance quotes elsewhere and am likely to abandon my 40+ year AAA membership, because it feels like AAA has abandoned me :(
How can AAA be depended upon for emergency road service if you no longer service existing customers' needs (like TripTiks, insurance quotes, etc.) in a TIMELY manner? I'm sure the eastside offices are managed differently.

Thanks for the feedback, Sally. We are keeping record of concerns related to TripTiks at the Greece location. Rest assured that the changes in Greece will have no impact on emergency roadside service in the area. We do appreciate your longtime membership with AAA and apologize for any inconveniences.

Submitted by Missy Coppini (not verified) on Thu, 06/13/2019 - 18:36

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Ridiculous that our high membership fees will not allow us to get on demand Trip Tiks at the new Greece location! Of course the Eastside AAA will be able to. I usually stop in a day or two before my trip and get one but want current traffic and construction info. 7-10 days can change a lot of things. Please don’t respond with repeating what I wrote. Instead READ all of these member comments saying the same thing and rectify this problem. If not, then Westside members need a rate reduction seeing as we are not getting the same service as the Eastside office. You are providing poor member service!

Missy, we are reading and documenting the comments coming in about TripTiks at the Greece location. We take all member feedback seriously, and we thank you for taking the time to share your concerns with us. 

Submitted by FROTH (not verified) on Tue, 06/18/2019 - 12:48

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The new location is in a very high traffic location and is only accessible from traveling east on W. Ridge Road. Also, it is not connected to any other entrance or exit roads such as Long Pond. I hope this move saves you a lot of money because it does not make it more convenient to just stop in nor is it to the benefit of members.

Also, being located in a plaza there are walk-ins that become future customers/members.

New location is terrible in terms of traffic & access! The only thing it is good for is Starbucks! They will get more customers! As for the Trip Tiks. We all pay the same memberships, but the Eastside gets better treatment!!! Why should some customers get "on demand" & others have to wait?? This is totally UNFAIR!!!! The printer can't MOVE down the street? This makes me furious!!!!! I have been a member for 49 years, but don't look for my renewal!!!!!!!!!!!!!!!

Submitted by kdoyle on Wed, 07/10/2019 - 13:51

In reply to by RoseAnn Laporte (not verified)

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RoseAnn,

 

Thank you for sharing your feelings on the new AAA Greece location. Although some AAA offices have different features than others, please note that many AAA services are available online, including TripTiks. We are sorry for any inconvenience you may experience and sincerely appreciate your 49 years with AAA!

Submitted by Raymond (not verified) on Tue, 07/09/2019 - 17:18

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this move stinks, STAY WHERE YOU WERE IN LOWE'S PLAZA

Submitted by m (not verified) on Tue, 07/09/2019 - 17:40

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not happy about the new location and also there will be no more Trip Paks readily available..more and more there is less customer service satisfaction.hopefully you will return to a better location and have the Trip Paks readily available again

Thank you for your feedback on the new AAA Greece location. Please note that the new TripTik procedure at the Greece location is part of AAA's commitment to keep membership rates low and wait times short.

Submitted by Hope Johnson (not verified) on Tue, 07/09/2019 - 18:13

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Not thrilled with your move for a couple of reasons. Don't like the location and definitely NOT liking the fact that you won't print out TripTiks here after the move. Wondering if it's worth my continuing to be a member of AAA?! The old location was convenient and I could expect my TripTiks when I left. Not sure who's idea this all was but it wasn't the customers.

Submitted by kdoyle on Wed, 07/10/2019 - 15:17

In reply to by Hope Johnson (not verified)

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Hope,

 

Have you checked out the online TripTiks Planner? You can find it, as well as online guides, maps and tourbooks available conveniently online here.

We hope that you will continue to enjoy the many services and conveniences offered by AAA. 

Submitted by Bob Mondy (not verified) on Tue, 07/09/2019 - 19:20

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I must agree with all the other complaints I've seen about the new location. Now: less parking, more traffic, difficult access. You just remodeled the old office a couple years ago; now this? Poorly thought-out.

Submitted by Evelyn Smith (not verified) on Tue, 07/09/2019 - 19:56

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Extremely disappointed that the new Greece Location will not be able to print Trip Tiks on demand any more. We always get our Trip Tiks several days before leaving on a trip. New State of the Art store does not provide any value to its customers if it can't print on demand.

Submitted by kdoyle on Wed, 07/10/2019 - 11:53

In reply to by Evelyn Smith (not verified)

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Evelyn,

 

We understand your disappointment with the AAA Greece not being able to print out TripTiks. Have you tried the TripTik Planner online? It will help you make your own TripTik from the convenience of your home! 

https://triptik.aaa.com/

Submitted by J Mac (not verified) on Tue, 07/09/2019 - 20:32

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Been a member for 40+ years. Very disappointed I can no longer get Trip Tiks at new Greece office. We sometimes travel last minute. Services should be the same at all offices if we pay the same membership fee. Also, new location is not easily accessible. Perhaps you should consult your members affected before making changes like this. Not sure I will be renewing.

Submitted by kdoyle on Wed, 07/10/2019 - 11:39

In reply to by J Mac (not verified)

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J Mac,

We appreciate your 40-plus year membership with AAA. We understand your predicament with last minute travel and TripTiks availability. Please consider using the convenient TripTik Travel Planner online, which is terrific for situations like this: https://triptik.aaa.com/

Submitted by Kathy (not verified) on Tue, 07/09/2019 - 21:10

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I cant believe that AAA moved to that horrible location. Very dangerous location to enter and exit . Only way to enter is going east on ridge rd and then try to get out into the horrific traffic. Not a great move. And I agree with everyone else that why should Greece area change the trip tik because we live on west side not pricey penfield area. Not happy with this. Hopefully we get a reduction of our membership as we do NOT get the same benefits as the east side. I have been a member for 37 years.

Thank you for your input and longtime membership, Kathy. 

Please keep in mind that our travel agents can help still help you prepare your TripTiks, which can then be mailed to your residence.

Submitted by JD (not verified) on Tue, 07/09/2019 - 22:35

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I will be going to eastside for my trip-tiks. terrible move.

JD,

 

We are sorry for the inconvenience. Please remember that you can access Internet TripTiks®, online travel reservations, insurance, and even requests for Emergency Road Service here at AAA.com.

Submitted by Al (not verified) on Wed, 07/10/2019 - 07:23

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Very poor choice. Present location has customers coming to your neighbors (Lowes, Maines, China Buffet, etc). on same trip.

Submitted by J. DePalma (not verified) on Wed, 07/10/2019 - 15:46

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Like all the other comments already made, I agree that you made a poor choice in your selection for the new Greece office. I suspect it was because you were offered a cheaper rent since the location is in a mini-plaza with limited access, parking, and overall size. In addition, you made a choice to provide less on-site services at the same membership cost to members on the west side of Rochester. Do not be surprised when these same members make a choice to not renew their membership in AAA.

Thanks for sharing your thoughts, J. DePalma. Although your local AAA office is changing, you will still be able to access all the services you are familiar with either in person, over the phone or online. We hope you will consider the many benefits provided to you through AAA when your renewal comes up!

Submitted by Mk (not verified) on Wed, 07/10/2019 - 17:54

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Just another dissatisfied member. Bad move down Ridge Rd W. Too much traffic & very limited access. And no printed trip tiks? I left AAA before because of bad service, 2nd time around it is no better

Submitted by kdoyle on Thu, 07/11/2019 - 10:22

In reply to by Mk (not verified)

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Hi Mk!

 

Sorry to hear about your dissatisfaction. Keep in mind that AAA members can still pickup their TripTiks for free at our new Greece location, there will just be a wait time of 4-5 days. We appreciate your feedback. 

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