Privacy Policy


AAA Western and Central New York ("AAA WCNY") knows the foundation of its business is built on trust. To maintain that trust, AAA WCNY is committed to maintaining the privacy of its members' Nonpublic Personal Information ("NPI" or "Member Information"). AAA WCNY would like to take this opportunity to inform you of how we are committed to protecting your Member Information.

Privacy Compliance

Recent federal legislation requires that all Financial Institutions provide customers with a statement outlining the policies and practices related to the sharing of NPI. At AAA WCNY, we have always been committed to protecting your privacy and are providing this notice to you to demonstrate our commitment to you. If you decide to end your relationship with AAA WCNY or your membership lapses, we will continue to abide by the practices described in this notice and any amendments to this notice.

Why we collect information

AAA WCNY collects information about you in order to protect your identity from unauthorized access, to better understand your needs as a member, to improve and develop new products, provide services that may be of value and to inform you of special promotions. We may also use information collected to better understand the needs of AAA.com users and to improve the site's content. We also collect information necessary to administer your account and to process services associated with your membership. We maintain this information to provide the highest possible quality of service.

Information we collect

We collect Member Information about you from the information we receive from you on applications or other forms, information about your transactions with us or others, information we receive from consumer reporting agencies, from other companies we work with, from companies providing marketing and demographic information and information obtained to protect against insurance fraud and identity theft.

We also collect information about AAA.com users. The following non-volunteered information is collected automatically when visiting AAA.com:

The referrer (the site prior to entering AAA.com)
The IP address of the workstation
Date and time logged in and out
Pages visited while on our site
Time spent on each page
Files downloaded
Criteria used when searching

If the user supplies his/her telephone number online, s/he may be contacted by AAA regarding orders placed online.

How we keep information secure

Your Member Information is only available to authorized individuals responsible for providing AAA WCNY products and services. We maintain physical, electronic and procedural safeguards that comply with legal requirements to protect Member Information.
Information we may disclose

We may disclose the following kinds of NPI about you:

Information we receive from you on applications or other forms, such as your name and address, information about your transactions with us or others, such as your account balance, payment history, parties to transactions and credit card usage information we receive from a consumer reporting agency, from other companies we work with and from providers of marketing and demographic information, such as your purchasing preferences and information obtained to prevent insurance fraud.

Glossary

"Affiliate" means any company that controls, is controlled by or is under common control with AAA WCNY.
"Financial Institution" means any institution the business of which is engaged in financial activities as described in section 4(k) of the Bank Holding Company Act.
"Nonpublic Personal Information" means personally identifiable financial information about an individual provided to a financial institution in order to obtain a financial product or service.
"Nonaffiliated Third Party" means any person except an affiliate of a financial institution or a joint employee of a financial institution and a third party.

Opt-out

If you prefer AAA WCNY not disclose your Member Information to Nonaffiliated Third Parties (except as permitted or required by law) you may exercise your right to opt out of such disclosure by contacting us at:
AAA Western and Central New York
Attention: Privacy
100 International Dr
Buffalo, NY 14221

By opting out you will be precluded from receiving notice of special promotions
offered through AAA WCNY that may benefit you. We may still include notices and information about other products and services when communicating with you about your account and related products and services. You will also still receive the "Member Connection" magazine four times per year. Opting-out will not prevent you from receiving solicitations from other companies obtaining information about you from other sources.

Mail the following information:
Please Complete: AAA Membership No.____________________________

  Customer Name________________________________
(Please Print)
  Street Address_________________________________

  City______________ State_______ Zip Code________

Please OPT me out of:

Mailing & Phone calls

Customer Signature_____________________________________________