FAQs

Can I add a family member to my membership?

Yes - as long as that family member resides in your household.

To cancel a membership, please call AAA at (800) 836-2582.

To cancel a membership, please call AAA at (800) 836-2582.

Can I pay my AAA dues at my local AAA branch office?

Yes, we're happy to accept your payment at any AAA Location. You can also make your payment online at AAA.com.

How do I change my email address?

You may update your email and other personal information here: My Online Account.

Click the above link. After you sign in click on "Update my personal information".

Where do I submit a question, comment or complaint?

We want to hear from you. Please call us any time at (800) 836-2582 or send us an email.

Frequently used AAA email addresses:

msc@nyaaa.com - Member Services
tasc@nyaaa.com - Travel Services
webmaster@nyaaa.com - AAA.com Assistance

For a complete listing of AAA contact information, follow this link.

What is the limit for Roadside Assistance calls for my membership?

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year. (If there are two AAA members in your household, each one would be allowed four calls for a total of eight.)

When a member uses all of their calls, they can still call AAA for service, but will be charged a special "member rate". This rate is often lower than the commercial rates charged by towing companies--so, your AAA membership is working for you even when you have exceeded your annual limit! Please see your membership agreement for complete details.

How do I upgrade my level of coverage?

There are 3 ways to upgrade your membership:

1. Visit My Account and select the "upgrade" option.
2. Call us at (800) 836-2582
3. Visit a AAA Travel & Insurance Center

Learn more about the different levels of coverage here.

How do I add additional people (Associate Members) to my AAA membership?

You can add an associate to your membership online or by calling (800) 836-2582.

Associate members must reside in the same household as the Primary member, except college students who can be Associates as long as they consider the Primary residence to be their permanent residence.

Secondly, all memberships on an account must be of the same type -- BASIC, PLUS or PREMIER. Compare membership types and prices.

How do I remove an Associate from my AAA membership?

You can login to My Account anytime and make changes to your account. For assistance in removing an Associate from your AAA membership, please call (800) 836-2582.

How can I make an online payment?

To make a payment for membership - visit: My Online Account

How do I renew my membership online?

Your account balance is shown on the My Online Account page. From there, click on the "pay now" button to renew your membership. For assistance or to pay by telephone, please call us at (800) 836-2582.

How can I replace a lost or stolen membership card?

A new membership card may be requested by visiting this page, calling (800) 836-2582 or by visiting any AAA Travel & Insurance Center.

I have permanently moved to Western or Central New York, how do I transfer my membership from another state or region?

If your membership is up for renewal in your current state and your move to Western or Central New York is permanent, you will want to transfer your membership to AAA Western and Central New York. Your membership with AAA from the club you have moved here from will be honored here in Western and Central New York until it expires. Prior to your expiration we suggest calling our toll free phone number (800) 836-2582 to set up your membership with us. Just let the call receiver know that you are transferring from another AAA club and this will save you the $15.00 enrollment fee.

How can I request a new or replacement membership card?

A new membership card may be requested by visiting this page, calling (800) 836-2582 or by visiting any AAA Travel & Insurance Center. When you request a temporary card, AAA will automatically process new cards. Permanent replacement cards will be sent via US mail in 7-10 business days.

How often can I call for Roadside Assistance? How many calls do I get a year?

Your membership entitles you to four roadside assistance calls each year. There is no waiting period between roadside assistance calls.

How do I change my address?

You may update your email and other personal information here: My Online Account
Click the above link. After you sign in click on "Update my personal information".
Or you can call 800-836-2582 or visit a local branch.

Can my membership be automatically renewed?

To sign up for Auto Renewal or to update your credit card information, go to My Online Account. After you sign in, click on "Update my personal information. You can also call 800-836-2582 or visit a local branch.

For billing problems, please call AAA at (800) 836-2582 or visit your local branch. In order to better serve your needs, please have your credit card statement(s) available when you call or come into our branch.

Can I make changes to my membership after I join?

Absolutely! You can upgrade your membership, add associate members at any time and more. Register online to manage your account.

Can I add a family member to my membership?

Yes, as long as that family member resides in the same household.

How do I find membership benefit information?

Membership benefit information is located in the Membership section of AAA.com, or by viewing the Member Benefits Guide.

How do I re-activate my membership?

Please call us at (800) 836-2582 or visit one of our local branches.

Will I be reimbursed if I use another towing company if AAA isn't available?

If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances.  Except for certain toll roads, where AAA service is restricted, you must make every effort to secure AAA Roadside Assistance first.  To be reimbursed for non-AAA facility expenses, you should contact our Member Services department.  Reimbursement will be based on prevailing commercial rates for the region, in accordance with our guidelines.

If I require two different services at the same time (e.g., fuel delivery and tire change), will I be charged for two different Roadside Assistance calls?

Provided that you request more than one service at the time of your initial call for Roadside Assistance, your AAA membership should cover both services under the same service call. If you should need to call later in the same day for another service, you will be charged for an additional Roadside Assistance call.

What number do I call for help when I'm out of town?

Call (800) AAA-HELP (800-222-4357).  Wherever you are in the U.S. and Canada, your call will be dispatched to a nearby AAA/CAA affiliated service facility that can help you-24 hours a day, 365 days a year.

Can I use a debit card to pay for Roadside Assistance beyond my current membership level coverage? (example: extra towing mileage)

Yes, debit cards may be used provided they maintain the logo for MasterCard or Visa. (check cards) An initial authorization is obtained and a hold is put on the funds required. If the authorization is obtained when placing the Roadside Assistance call and later it is determined that a charge is not necessary, the funds will posted back to the bank account in the next 7-10 business days. The time frame it takes for the funds to be posted back to the bank account is determined by the financial institution your account is held.

Is Emergency Roadside Assistance available during special weather and emergency conditions?

AAA takes special measures to prepare for unusual weather conditions.  However, the volume of service calls during extreme weather or poor road conditions can cause delays.  Under these circumstances, we cannot guarantee a normal response time.  During local or regional state of emergency, services may need to be prioritized, and some may be temporarily suspended.

I purchased a AAA Battery. Can I have a AAA Approved Auto Repair (AAR) facility honor the AAA battery warranty, instead of calling for Roadside Assistance?

All AAA Battery Warranty services must be placed through (800) AAA-HELP in order to have a qualified AAA Battery Technician honor the AAA Battery Warranty.   Removal or replacement of the AAA battery by any person, other than the qualified AAA Battery Technician will void the warranty.

Does AAA Western and Central New York still offer the benefit for Guarantee and Bail Bond coverage?

AAA Western and Central New York will no longer provide the membership benefit for the Guarantee and Bail Bond coverage, effective May 1, 2012. If you have any questions regarding this change, please contact the AAA Western and Central New York office.