Customer Service & Claims

Thank you for insuring with AAA. We are here to provide the service you need—when you need us most.

To service your policy (pay bill, add a driver, change a vehicle, etc.)

To report a claim:

Thank you for insuring your Progressive policy with a AAA Insurance agent. AAA and Progressive are here to provide the service you need when you need us most.

To service your policy (pay bill, add a driver, change a vehicle, etc.)

To report a claim:


If you would prefer to speak with a local customer service representative, please refer to the list below.

Buffalo Area

William Carter
T: (716) 348-3305
wcarter@nyaaa.com

Deanne Hutchinson
T: (716) 929-3616
dhutchinson@nyaaa.com

Rochester Area

Rebecca Gerzseny
T: (585) 899-1562
rgerzseny@nyaaa.com

Syracuse Area

Melissa Birchenough
T: (315) 558-6377
mbirchenough@nyaaa.com

FAQs

What kind of insurance do you offer?

Auto, Home, Life, Personal Liability ("Umbrella"), Renters, Condo or Townhouse, Rental Property, Motorcycle, Boat/Watercraft, ATV/RV/Trailer, Snowmobile, Antique/Classic Car. You can find more information here.

Does AAA offer life insurance for me and my family?

For AAA members, belonging is security. It's knowing there's someone you can count on in emergencies. More than 7 million trust their families' financial security to AAA. AAA offers a diverse range of life insurance products. Click for more information.

I need to make an insurance claim. What do I need to do?

We take the stress out of filing a claim. Please contact us at the telephone number shown below.

Hours: Monday - Saturday, 7am - 9pm EST
Phone: (800) 207-3618
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