- H.S. diploma or GED/equivalent.
- Non – CDL Class C or higher license with Tow Endorsement required.
- Excellent customer service skills and experience.
- Towing experience preferred.
- Interacts with customers all day, every day.
- Working by oneself, and usually independently.
- Working outside and dealing with all types of inclement weather (“the worse the weather, the busier you are”).
- Remain “on task” and available for work for long periods of time.
- Ability to work a variety of shifts to cover a 24/7 operation.
Provides prompt and efficient ERS to include services such as jump starts, tire changes, towing, battery sales and replacement, fuel delivery, lock bypass entry and general troubleshooting of disabled vehicles.
Determines when a vehicle needs to be towed or when it can safely be operated.
Answers questions and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other club service, cross-recommending wherever appropriate.
Ensures customer and vehicle safety at all times.
Takes appropriate action to deal with customers emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.
Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required.
Ability to read and interpret instructions and manuals. Ability to communicate effectively and professionally with members and co-workers.
High school education or GED required. Ability to read and interpret directions utilizing electronic and traditional maps. Intense knowledge of streets, highways and local landmarks. Must be able to effectively use a mobile data computer. Knowledge of Microsoft Windows operating system. Proven accurate spelling and keyboarding skills. Licensing and ability commensurate with operating club fleet vehicles. Must be insurable per our underwriter's criteria. Must pass criminal background screening and drug testing requirements.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or other forms of communication. Ability to resolve problems and conflicts involving difficult situations.
While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hand, fingers and arms. The individual is required to lift heavy equipment (80 lbs or more) and accessories under awkward conditions in potentially dangerous environments.
The AAA Way
Demonstrating expertise, passion, and accountability in our work by continuously pursuing growth and learning