AAA

Career

Center

Tow Technician

Location
Cheektowaga
505 Duke Road, Suite 500
Cheektowaga NY 14225
Where to Apply
Buffalo & Rochester Region
100 International Drive
Amherst, NY 14221
Fax: (716) 633-4439
Download an Application
Email AAA Western NY
Job Summary
ERS Fleet is currently accepting applications for Tow Drivers in the Greater Buffalo Area!

  • Ensures member safety and vehicle security, educate members on possible issues, provide boost, jump starts, flat tire replacement, and vehicle entry, tow disabled vehicles to repair facilities or other member requested destinations, promote AAA/CAA products and services and ensure complete resolution of member issues.
  • Responds to Member request for service.
  • Accepts calls and responds to Dispatch or members with ETA to destination.
  • Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
  • Greets members and takes action, as necessary, to deal with their emotional state (e.g., calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation.
  • Provides efficient minor mechanical assistance (if trained and equipped) and towing service.
  • Makes a preliminary determination of the best course of action based on all information collected about the situation.
  • Performs tire service/change, lockout service, fuel service, etc., as necessary, and follows all safety procedures.
  • Performs battery test if call information or diagnosis indicates a battery related problem.
  • Safely tows vehicles using AAA/CAA towing manual guidelines or manufacturer’s specifications, as appropriate.
  • Maintains service vehicle and equipment in good safe working order (conducts safety checks).
  • Maintains inventory of tools and products to ensure all service calls can be completed.
  • Transports towed members to their destination (subject to Club policies and procedures).
  • Participates in the resolution of member complaints related to Roadside Solutions.
  • Educates members on AAA battery replacement service and refers call to appropriate technician.
  • Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).
Qualifications

  • H.S. diploma or GED/equivalent.
  • Non – CDL Class C or higher license with Tow Endorsement required.
  • Excellent customer service skills and experience.
  • Towing experience preferred.
Environmental

  • Interacts with customers all day, every day.
  • Working by oneself, and usually independently.
  • Working outside and dealing with all types of inclement weather (“the worse the weather, the busier you are”).
  • Remain “on task” and available for work for long periods of time.
  • Ability to work a variety of shifts to cover a 24/7 operation.
Status
Full Time
Type
Hourly
Supervisory
N/A

Provides prompt and efficient ERS to include services such as jump starts, tire changes, towing, battery sales and replacement, fuel delivery, lock bypass entry and general troubleshooting of disabled vehicles.

Determines when a vehicle needs to be towed or when it can safely be operated.

Answers questions and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other club service, cross-recommending wherever appropriate.

Ensures customer and vehicle safety at all times.

Takes appropriate action to deal with customers emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.

Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required.

Language

Ability to read and interpret instructions and manuals. Ability to communicate effectively and professionally with members and co-workers.

Education / Experience

High school education or GED required. Ability to read and interpret directions utilizing electronic and traditional maps. Intense knowledge of streets, highways and local landmarks. Must be able to effectively use a mobile data computer. Knowledge of Microsoft Windows operating system. Proven accurate spelling and keyboarding skills. Licensing and ability commensurate with operating club fleet vehicles. Must be insurable per our underwriter's criteria. Must pass criminal background screening and drug testing requirements.

Math

Ability to add, subtract, multiply and divide.

Reasoning

Ability to apply common sense understanding to carry out instructions furnished in written, oral or other forms of communication. Ability to resolve problems and conflicts involving difficult situations.

Physical: 

While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hand, fingers and arms. The individual is required to lift heavy equipment (80 lbs or more) and accessories under awkward conditions in potentially dangerous environments.

The AAA Way

Demonstrating expertise, passion, and accountability in our work by continuously pursuing growth and learning